Commercial Banking and Technical Support for Diverse Business ClienteleCommunity Champion Group LeaderAsian Connection Team Member Network Ally Ambassador

• NMLS Licensed Banker, Authorized Signer, and Notary Public• Community Service Campaign leader; recognized as Branch Champion• Compliance Lead in Branch Marketing and Disclosure Management

• Three-time recipient of STARS recognition, for Leadership, Diversity & Inclusion, and Customer Service• Community Service Campaign leader; recognized as Branch Champion• Manage lead teller responsibilities in lead teller’s absence

• Drove sales utilizing both digital and sales knowledge/techniques in a million dollar outlet store• Responsible for training and developing all footwear associates• Converted one-time customers to repeat clients by driving brand loyalty through memberships and proper recommendations

• Trained and managed all front-end staff in full-size Target retail store, including cashiers, return desk, cart attendants, and maintenance team• Entrusted with Cash Office privileges, including management of vault, cash collection, counting, distribution, inventory maintenance, and shipments • Electronics Recycling Lead - managed consumer electronics recycling program and processing

• Developed customer brand loyalty by leading lessons on products and usage• Provided troubleshooting evaluations and timely solutions

Assess energy usage & recommend improvements

• Managed and oversaw front desk and custodial staff of 15 employees• Arranged reservations and designated staff assignments

• Sole manager of three premium boutique Sunglass Hut stores with a total of 20 sales associates• Consistently exceeded store and personal yearly sales goals• Promoted to Store Manager after eight months; four promotions total

• Managed specialized clothing boutique store with 12 sales associates• Placed orders and adjusted pricing standards to maximize sales• Promoted to Store Manager after six months