With a focus on agility and adaptability, I help clients understand that mindset change is key to success. I've helped optimise processes and controls, streamline ways of working, and reduce complexity. I've used design thinking principles to align and empower teams, ensuring they deliver collective outcomes and vision. My hands-on approach helps to embed operational improvements while maintaining high-quality standards. Recent engagements include:- Program Manager for an Asia… Show more With a focus on agility and adaptability, I help clients understand that mindset change is key to success. I've helped optimise processes and controls, streamline ways of working, and reduce complexity. I've used design thinking principles to align and empower teams, ensuring they deliver collective outcomes and vision. My hands-on approach helps to embed operational improvements while maintaining high-quality standards. Recent engagements include:- Program Manager for an Asia Pacific transformation program including equal parts of digital, agile, and customer experience transformation- Strategic selection of a global enterprise-wide Customer Experience Management platform - Agile PMO for a global Customer Engagement program - RTE & coach for an adult Learning & Enablement program Show less

Responsible for the Commercial Suite (Customer Services, Sales, Marketing & Pricing) of IT solutions used by DHL Express Globally. Full end to end accountability from creation, through operation, to sunset.

Managing a Professional Services Team to deliver specialized IT Solutions to DHL Express countries in Europe.

After Change Managing the implementation of internal commercially focused Product Management function, was offered a role managing one of the supply organisations biggest accounts.

Delivering Global software solutions in Messaging, Imaging, Document Management

Systems Architect with specialisation in Messaging & Middleware

Managing Deployment & Support of DHL's Global Application Communications & Messaging Software

Software Development and Maintenance of StatMux and X.25 network appliances