David Martin Email & Phone Number

Responsible for a wide diverse portfolio of technologies, including IT, infrastructure, and carriage for both the voice network and data network across Australia.Delivered communication solutions involving contracts both Government and non-Government customers worth millions of dollars. Appointed as the dedicated Change Specialist for end to end management and delivery of IAG’s ICT and carriage solutions – worked alongside on customer site with Technical Delivery Manager, Incident Manager… Show more Responsible for a wide diverse portfolio of technologies, including IT, infrastructure, and carriage for both the voice network and data network across Australia.Delivered communication solutions involving contracts both Government and non-Government customers worth millions of dollars. Appointed as the dedicated Change Specialist for end to end management and delivery of IAG’s ICT and carriage solutions – worked alongside on customer site with Technical Delivery Manager, Incident Manager and Change Manager. Show less

Sydney, Australia

A Team of specialists within Optus Business, executing customers’ service requests for Moves, Adds and Changes to services.Provided effective management of suppliers/vendors, internal workgroups for the completion of customer service orders, ensuring outcome is measured against agreed contract and performance levelsTechnical customer service to Enterprise clients as a first level inquiry management ensuring on Time Performance of forecasted order volumes and quality of work… Show more A Team of specialists within Optus Business, executing customers’ service requests for Moves, Adds and Changes to services.Provided effective management of suppliers/vendors, internal workgroups for the completion of customer service orders, ensuring outcome is measured against agreed contract and performance levelsTechnical customer service to Enterprise clients as a first level inquiry management ensuring on Time Performance of forecasted order volumes and quality of work within Key Performance Indicators. Coordinating the Service Transition and Release. Leading Project Management with Changes exercised Show less

Project Managed service delivery milestones by engaging downstream teams to ensure timely completion of tasks.Consistently utilised the key principles of assessment, prioritisation, delegation, and if necessary, escalation to manage internal and external correspondence successfully.ULL ordering and provisioning via engagement with external vendors.Interface between Optus and other external carriage providers.Team representative in lead house meetings / workshops

Responsible for the activation and decommissionn of Optus ADSL and SHDSL Data ordersResponsible for the Activation and decommission of DAR/ ISDN and ADSL orders.Optimisation of network to more cost efficent access methods.Liaison with XYZed group and Telstra Wholesale group.Assistance and providing communication with other specialised areas of Optus - order management, SOC, communication consultants, design and technical groups, etcLiaison with accounts in matters involving… Show more Responsible for the activation and decommissionn of Optus ADSL and SHDSL Data ordersResponsible for the Activation and decommission of DAR/ ISDN and ADSL orders.Optimisation of network to more cost efficent access methods.Liaison with XYZed group and Telstra Wholesale group.Assistance and providing communication with other specialised areas of Optus - order management, SOC, communication consultants, design and technical groups, etcLiaison with accounts in matters involving XYZed, DDS/DAR and ISDN servicesTraining of staff in above work areas and assisting in documentation of work instructionsProvide input and assistance in introduction of new XYZed products Show less