David Martin Email & Phone Number

Responsible for a wide diverse portfolio of technologies, including IT, infrastructure, and carriage for both the voice network and data network across Australia.Delivered communication solutions involving contracts both Government and non-Government customers worth millions of dollars. Appointed as the dedicated Change Specialist for end to end management.

Sydney, Australia

A Team of specialists within Optus Business, executing customers’ service requests for Moves, Adds and Changes to services.Provided effective management of suppliers/vendors, internal workgroups for the completion of customer service orders, ensuring outcome is measured against agreed contract and performance levelsTechnical customer service to Enterprise.

Project Managed service delivery milestones by engaging downstream teams to ensure timely completion of tasks.Consistently utilised the key principles of assessment, prioritisation, delegation, and if necessary, escalation to manage internal and external correspondence successfully.ULL ordering and provisioning via engagement with external.

Responsible for the activation and decommissionn of Optus ADSL and SHDSL Data ordersResponsible for the Activation and decommission of DAR/ ISDN and ADSL orders.Optimisation of network to more cost efficent access methods.Liaison with XYZed group and Telstra Wholesale group.Assistance and providing communication with other specialised areas of Optus.