David Mcmahon Email & Phone Number

Rhinelander, Wi, Us

Lac Du Flambeau

Nekoosa, Wisconsin, United States

In my current position, I manage IT operations, covering 200 phones, 35+ switches, 100+ access points, and 100+ workstations and peripherals. Further, I ensure quick and smooth service by appropriately managing physical and virtual servers/hosts.My key achievements have been:• Introduced a new incident management system and multi-factor authentication for VPN users.• Designed, developed, and deployed infrastructure for 4 satellite offices, including customer service call center.

Stevens Point

This position allowed me to analyze and oversee iOS/Android mobile devices. Moreover, I identified IT needs to deploy new computer systems.A small selection of my notable achievements:• Exhibited dynamic leadership and led 1200+ workstations and 100+ peripherals across 33 locations.• Trained and directed 10+ members of IT Services throughout 4 locations.• Decreased open requests up to 100 from 500+ per day.• Effectively consolidated three organizations; achieved Service Level Agreements by 98%.

Rhinelander, Wisconsin

I am pursuing a degree in Software Development. I would very much like to develop games and educational apps for autistic children and adults! I am very excited to be going back to school and to see what the future holds!

Wausau, Wisconsin Area

My passion enabled me to direct the recruitment life cycle. In addition to high-quality customer service, I developed an efficient support team to eviscerate from Helpless Desk- moniker.The values I have driven as IT Technical Services Manager:• Directed1500+ workstations, 500+ network printers, and 50+ commercial software packages across 3 locations.• Groomed and spearheaded 9 members of the IT Service team.• Exceeded customer expectations by delivering unparalleled 24-7 tech support; boosted customer satisfaction rate by 98%.• Successfully reduced open ticket counts up to 50+ from 400+ per week.