David Mcmahon

David Mcmahon Email and Phone Number

Proven experience in leading IT operations and projects with a focus on growth and exceptional customer satisfaction. @
David Mcmahon's Location
Wisconsin Rapids, Wisconsin, United States, United States
David Mcmahon's Contact Details

David Mcmahon personal email

n/a

David Mcmahon phone numbers

About David Mcmahon

Veteran manager and mentor offering over 25 years of leadership experience with an impressive record of rescuing troubled projects, teams, and businesses. Dedicated to delivering top quality customer service with a user-friendly hands-on approach. Strong team leader who leads by example. Excellent communicator with the ability to see the big picture as well as the minute details. Natural problem solver and bridge builder with a knack for troubleshooting and process improvement.

David Mcmahon's Current Company Details
Eighth Fire Communications

Eighth Fire Communications

Proven experience in leading IT operations and projects with a focus on growth and exceptional customer satisfaction.
David Mcmahon Work Experience Details
  • Eighth Fire Communications
    General Manager
    Eighth Fire Communications Aug 2024 - Present
    Lac Du Flambeau
  • Sand Valley Golf Resort
    Manager Of Information Technology Operations
    Sand Valley Golf Resort Jan 2020 - Aug 2024
    Nekoosa, Wisconsin, United States
    In my current position, I manage IT operations, covering 200 phones, 35+ switches, 100+ access points, and 100+ workstations and peripherals. Further, I ensure quick and smooth service by appropriately managing physical and virtual servers/hosts.My key achievements have been:• Introduced a new incident management system and multi-factor authentication for VPN users.• Designed, developed, and deployed infrastructure for 4 satellite offices, including customer service call center.
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  • Inclusa
    Information Technology Service Desk Manager
    Inclusa May 2017 - Sep 2019
    Stevens Point
    This position allowed me to analyze and oversee iOS/Android mobile devices. Moreover, I identified IT needs to deploy new computer systems.A small selection of my notable achievements:• Exhibited dynamic leadership and led 1200+ workstations and 100+ peripherals across 33 locations.• Trained and directed 10+ members of IT Services throughout 4 locations.• Decreased open requests up to 100 from 500+ per day.• Effectively consolidated three organizations; achieved Service Level Agreements by 98%.
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  • Nicolet College
    Full-Time Student
    Nicolet College Aug 2016 - Apr 2017
    Rhinelander, Wisconsin
    I am pursuing a degree in Software Development. I would very much like to develop games and educational apps for autistic children and adults! I am very excited to be going back to school and to see what the future holds!
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  • Footlocker.Com, Inc / Eastbay, Inc
    Information Technology Help Desk Manager
    Footlocker.Com, Inc / Eastbay, Inc Dec 2000 - Dec 2015
    Wausau, Wisconsin Area
    My passion enabled me to direct the recruitment life cycle. In addition to high-quality customer service, I developed an efficient support team to eviscerate from Helpless Desk- moniker.The values I have driven as IT Technical Services Manager:• Directed1500+ workstations, 500+ network printers, and 50+ commercial software packages across 3 locations.• Groomed and spearheaded 9 members of the IT Service team.• Exceeded customer expectations by delivering unparalleled 24-7 tech support; boosted customer satisfaction rate by 98%.• Successfully reduced open ticket counts up to 50+ from 400+ per week.
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David Mcmahon Skills

Customer Service Troubleshooting Team Leadership Project Management It Operations Vendor Management E Commerce Retail Process Improvement Management Team Building Time Management Leadership Sales Active Directory Business Analysis Customer Satisfaction Business Process Improvement

David Mcmahon Education Details

Frequently Asked Questions about David Mcmahon

What company does David Mcmahon work for?

David Mcmahon works for Eighth Fire Communications

What is David Mcmahon's role at the current company?

David Mcmahon's current role is Proven experience in leading IT operations and projects with a focus on growth and exceptional customer satisfaction..

What is David Mcmahon's email address?

David Mcmahon's email address is dm****@****bay.com

What is David Mcmahon's direct phone number?

David Mcmahon's direct phone number is +171531*****

What schools did David Mcmahon attend?

David Mcmahon attended North Central University.

What skills is David Mcmahon known for?

David Mcmahon has skills like Customer Service, Troubleshooting, Team Leadership, Project Management, It Operations, Vendor Management, E Commerce, Retail, Process Improvement, Management, Team Building, Time Management.

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