Sales director of grant haze ltd .Ive been in the merchants industry since 17 , 33 years experience , and I still love it . Group of 8 branches with a turnover in excess of 12 million in last 5 years . We are a rarity now of being an energetic professional independent company and proud of that fact in the current climate of buy outs and mergers .A simple philosophy of never saying no !!In my opinion anything can be done and anything can be got , just tell the customer yes and deal with it . I try to make sales fun and make every call more like a friendly chat in the pub rather than a chore . If we can get it , at the right price and right time , job done .