David Moore Email & Phone Number

Lake Mary, Florida, United States

- Support a key account within the theme park industry by providing solutions that enhance the guest experience, increase revenue and optimize operations.- Build and maintain strong relationships with key stakeholders and decision-makers at the client's organization, ensuring their satisfaction and retention.- Monitor and analyze the client's performance metrics, identify opportunities for improvement and provide recommendations and best practices.- Collaborate with internal teams across sales, product, engineering and support to ensure the delivery of high-quality service and timely resolution of issues.

Orlando, Florida, United States

- Maintain capital budgets, operational budgets, revenue forecasting, labor expense, P&L review, investigations, and legal litigation. - Lead a team of 250 line-level associates and 25 managers with a clear focus on associate development, training, and retention. We operated with an industry-leading eight percent turnover.- Provide leadership in all aspects of operations; including, Housekeeping, Engineering, Security, Sales, Front Desk, and Food & Beverage. - Work closely with Sales & Marketing to successfully operate the 1,020 room hotel with a 92% YTD occupancy.

Orlando, Florida, United States

- Support the General Manager with the day-to-day operations, including but not limited to, hiring, training, coaching, and budgeting. - Utilized my Information Technology knowledge to improve operational efficiency. Worked alongside developers to create custom reports and SharePoint applications to monitor expense budgets and room attendant cleanliness performance. - Maintained health and safety guidelines to ensure compliance with local regulations. Ensured hotel operations exceeded Harris Rosen’s standards by performing bi-weekly inspections of rooms and exterior grounds.

Orlando, Florida, United States

- Performed various roles while working for Millennium Technology Group, a subsidiary of Rosen Hotels. Technology Help Desk Agent/Trainer, Software Application Specialist, with a focus on Property Management System, Point of Sale, and Telecommunications. - Managed technology projects; including, guest room TV installation, software/hardware upgrades, and enterprise phone deployment.

Orlando, Florida, United States

Orlando, Florida, United States