I am a dynamic and results-driven professional with over 20 years of experience in all aspects of court enforcement, prison management, loss prevention, surveillance, sales and security management. My expertise lies in arrears recovery, court documentation preparation, court protocol and legislation, income collection, debt and benefits advice, account management, government regulations and legislation, client relationship building, negotiation, team leadership, public relations, decision making, customer service, and process improvement. I am adept in multitasking and possess a strong ability to deal with challenging clients and ensure a high level of client satisfaction.