Results driven leader and ITIL Expert with 20 years experience in strategic IT leadership, Service Management, process architecture, IT governance, and supply chain management for Fortune 100 companies. Provides thought leadership and expertise in complex global operations, with particular proficiencies in: establishing and maturing IT services, creating business aligned IT strategies, continual service improvement, business intelligence, analytical skills and managing sourcing solutions and providers. Excels at working with all levels of executive management, across lines-of-business, technology domains and vendor partners to align priorities while increasing stakeholder loyalty and enhancing business value. Maximizes ROI of technology Develops business aligned IT strategiesImplements ITSM programs & toolsLeads & mentors high preforming teamsManages IT Service PortfoliosMatures & improves processesChampions organizational changeFacilitates vendor & sourcing solutionsEstablishes & manages IT governance
Listed skills include Leadership, Itil, Change Management, Program Management, and 12 others.