David Munk Email & Phone Number

New Jersey, United States

Mentor and lead teams that evolve and deliver modern methodologies and tools to enhance operational excellence. Fostering organizational change with training and knowledge sharing. Interact with all levels of the organization and external partners to influence, lead and facilitate the delivery of agile processes to rapidly improve IT and continually deliver effective business outcomes.Drove IT Agile TransformationProvided best practices thought leadership with guidance, direction and support in defining strategies based on industry best practices including ITSM, SCRUM, Agile, DevOps, Lean Six Sigma, COBIT, Bimodal IT, and SDLC.Optimized ITSM and implemented ServiceNow with increased levels of service delivery and support Cultivated Business Relationship Management deploying a BRM framework to achieve a forward view of business strategy which pinpointed effects on IT.Institutionalized Vendor Relationship Management resulting in accelerated delivery of business value. with vendor consolidation and an increase in value received.Evolved PMO into strategic program management: Implementing project management platform and deploying a framework for project financial planning and tracking to provide a holistic view of TCO. Unified Employee Onboarding and Offboarding to deliver a unified program. Reduced productivity lag and increased favorable new employee perception during onboarding while increasing asset returns and reducing security risks at time of termination.Standardized Development and Support roles across the department reducing the number of roles by 33% and streamlining yearly performance reviews.Instituted an IT wide skills development plan that identified gaps and provided tailored developed plans from VP levels to front-line associates. Establishing internal knowledge sharing groups that harnessed internal expertise and developed leadership skills.

New York City Metropolitan Area

Leads the establishment and continual improvement of ITSM programs; acts as executive liaison to the business for engineering IT services and technologies that support business strategies across the enterprise. Ensures high quality efficient delivery of IT services through optimized processes and standards for all IT-related activities. Performs IT service assessments and is a catalyst for end-to-end service improvement across the business community.A champion of diversity, not just with people but in thoughts and ideas.Matured a departmental ITSM Program into a holistic foundational enterprise strategy: Delivered a framework with oversight of all IT services. Cultivated a Continual Service Improvement (CSI) Program: Completed ITSM process maturity assessments with pinpoint improvement opportunities that resulted in the organizations passing multiple State and Regulatory audits.Advised on the development of divisional goals: Coached senior and junior managers on developing goals with a solidified single vision of department initiatives and Enterprise Technology Roadmaps. Led the development of a Vendor Management Program: Established a process integrating the activities of: architecture, procurement, legal, vendor management, and operations. Enhanced technology governance: Transformed siloed committees into a central entity overseeing all phases of the technology lifecycle with CIO security reviews, financial assessments and data governance. Elevated Knowledge Management by consolidating information from multiple internal support teams and external application development groups. This increased operational efficiency, reduced incident resolution times and streamlined documentation.Founding practitioner of Klapper Institute’s advanced ISO, Kaizen and Six Sigma techniques

Greater Chicago Area

Lead a group of IT Service Managers. Represented a total portfolio of services to the business that supported 33K users and processed over 260K requests annually. Cultivated supply chain management for improved service delivery and user experience with aligned enterprise architectures and roadmaps. Senior process architect that lead the design and implementation of ITIL processes for 3,000 employees.Established Service Management Center of Excellence. Transformed the technology operations division by delivering a multi-organizational strategy evolving infrastructure services into fully realized service delivery organizations. Instituted new Service Manager roles and ensured their success with tailored training on product life cycle, supply chain, service level, and financial management.Redesigned workstation and mobile device services by employing Lean Six Sigma and Kaizen methodologies in a redesign which resulted in a $2.5M reduction in service cost. Principle consultant that delivered a self-service request portal and service catalog centralizing all in-take and defined a delivery process for all technology areas. Provided an annualized cost reduction of $500K.Improved Enterprise Catalog availability to over 99.9%: with redundant infrastructure, utilizing load balanced servers, clustered databases and a separate reporting server structure.Instituted an Enterprise Service Maturity Model benchmarking against industry best practices. Guided IT leadership on improvements that enhanced infrastructure and business relationships increasing stability, business resumption and system support.Developed a unifying SDLC model: with System Developers, Database Administrators and QA into a unified delivery team allowing a 35% increase in efficiency. Chaired the Enterprise System Management Governance Board responsible for Resource Allocations, Project Acceptance and Release Schedule. Maintained Sarbanes-Oxley and audit compliance.

Greater Chicago Area

Business Analyst\Application Development - Project leader for the design and implementation of corporate systems,