David Murray Email & Phone Number

Canberra, Australian Capital Territory, Australia

Manage a team of five full time shift workers. Responsible for ensuring all network incidents are reported, updated and followed through to resolution.Liaising with a wide range of internal and external groups and customers to build positive and constructive relationships in the complex network operations environment. Knowledgeable in HFC, VDSL2, WIFI, Microwave and Telephony technologies.Ensuring compliance with all network operations process requirementsReporting on problem management performance to Internal and External stakeholders.Overseeing the day to day operations and fault management process.Continuous improvement and documentation of the network operations problem management process.Providing training to staff on problem process and root cause investigation.Documenting and following through on Incident, Change, Problem and Risk management.

Canberra, Australian Capital Territory, Australia

NOC engineer responsible for network incidents impacting TransACT, iiNET and TPG transmission networks.

Canberra, Australian Capital Territory, Australia

Network engineer responsible for network monitoring, ticket creation and fault investigation through to resolution.

Canberra, Australian Capital Territory, Australia

Duties included Voice, IP & Transmission network monitoring.Responsible for ensuring that all network incidents are reported, investigated and followed through to resolution.