David Nelson Email & Phone Number

Madison, Wisconsin Area

I am responsible for ensuring transportation providers, who contract with LogistiCare, meet compliance requirements. I perform field investigations at health care facilities to ensure transportation contractors and Medicaid clients are compliant with regulations and I research any possible fraudulent activity. I also monitor and report on the quality of transportation providers’ on-time performance and drivers’ adherence to service requirements. I prepare reports on provider’s services and perform inspections on contracted provider’s vehicles to ensure vehicle compliance with all ADA (Americans with Disability Act) and other federal, state and local laws

Madison, Wi

I assisted in all facets of the courier business including route planning, driver dispatching, driver training, shipment deliveries, scheduling vehicle maintenance and maintaining facility cleanliness. I assisted in warehouse activity which included forklift loading/unloading of trucks and sorting freight. I dealt with customer service issues and complaints. I assisted the General Manager in business development as a sales representative for 1 year.

Madison, Wi

General Operations Manager. (WHII,Inc - Contractor with DHL Express) Nov 2007 - April 2008I served as General Operations Manager of a parcel delivery service that received, delivered and shipped thousands of packages daily. I was responsible for supervising 40 employees including shift supervisors, delivery drivers, package handlers and aircraft loaders. My duties included hiring, training, scheduling, and evaluating employees, as well as payroll distribution. I analyzed data to assist in creating productive delivery routes. I managed the vehicle maintenance schedule for 25 delivery vehicles. I was responsible for the dock and aircraft ramp operations which included loading and unloading the semi trailers and DC-9 aircraft. I was responsible for maintaining a 98% on-time delivery service to customers.Operations Supervisor. (DHL Express) June 2003 - Nov 2007I supervised the customer service desk and 3 customer service agents. I trained agents on proper customer care and handled all customer complaints that required a supervisor. I monitored and analyzed the contractor’s sort and outbound operation, which included sorting packages and loading trucks and aircraft. I monitored and analyzed 40 contract drivers’ routes for efficiency and on-time delivery service. I performed freight and safety audits on the aircraft, delivery vehicles and packages. I was the Safety and Security Coordinator ensuring that all contracted and DHL employees were trained on mandated TSA and DOT regulations as well as Hazardous Material handling. I was the supply coordinator responsible for filling customer supply orders, taking inventory and stocking the DHL warehouse.

Deforest Wi

I was responsible for the daily delivery operation of this courier service which included supervision of 22 delivery drivers and 14 delivery vehicles. I hired and evaluated employees, scheduled routes and made vehicle assignments. I managed the operating budget and was responsible for developing cost efficient delivery routes. I was responsible for scheduling vehicle maintenance including procurement of outside vendors to perform these duties. I handled all customer complaints and concerns. I maintained office and warehouse cleanliness and employee compliance with safety regulations and company policies and procedures

Associate Degree In Finance

Bs - Business Management, Business Administration And Management, General