David Nelson Email & Phone Number

Gresham, Or

United States

Portland, Oregon Area

Performed stagehand duties in staging large and small venue events including audio, lighting, backline, video wall setup and teardown, spot operation while upholding health and safety standardsWorked within a group of skilled production professionals to successfully bring live entertainment to the stage in venues throughout the Pacific Northwest

Gresham, Oregon

Maintained high standards of Health/Safety practicesMet or exceeded strict operational metrics (Labor/Cost of Goods/Customer Satisfaction)All administrative duties including maintaining: all operational, facilities, invoices, ordering, inventory, staff scheduling/payroll stats, hiring/firing/discipline of employees, implementation of policies and procedures prescribed by corporate and franchise standards

Marylhurst, Oregon

I am pleased to volunteer my time and energy to work with a great group of people sharing a vision of peaceful resolution to conflict in all areas of the community.We facilitate mediation as a way to settle disputes of every nature, and offer training and practice to mediators seeking added skills and strategies for mediation and negotiation,

Portland, Oregon

Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.Generated and distributed daily reports and order acknowledgments to appropriate personnel. Owned team productivity metrics.Addressed negative customer feedback immediately with a focus on exceeding expectations.Provided a high level of product and leadership support to representatives and clients.Effectively communicated with team members to maintain clearly defined expectations.Collected, monitored and evaluated customer needs and requirements to achieve desired delivery time and order fill rates.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.Lead on and off-site customer support teams across multiple time zones.Verified details of transactions, including funds received and total account balances.Opened and assigned new client accounts.Balanced batch summary reports for verification and approval.Researched and resolved billing and invoice problems in a timely and professional manner.

Portland, Oregon Area

Multi-line phones; Dispatch via 2-way radio, phone, text; Data entry; Vehicle records; Vehicle releases; Cash handling