I am currently working at Oltech Office Logics Ltd. I was promoted to the position of Technical Manager in January 2007, having previously worked for the Company as a Senior Systems Engineer, in the provision of I.T services to the SME market.My main responsibilities include:-• The provision of both on-site & remote I.T services to clients nationally & internationally• Support & maintenance of I.T architecture running across the Microsoft platform (Microsoft AD Server… Show more I am currently working at Oltech Office Logics Ltd. I was promoted to the position of Technical Manager in January 2007, having previously worked for the Company as a Senior Systems Engineer, in the provision of I.T services to the SME market.My main responsibilities include:-• The provision of both on-site & remote I.T services to clients nationally & internationally• Support & maintenance of I.T architecture running across the Microsoft platform (Microsoft AD Server Suite, Microsoft Hyper-V, Microsoft Exchange Server Suite, Microsoft SQL Server, Windows 7 & Windows 8, Windows XP• Support & maintenance of hardware across a range of vendor platforms including but not exclusive to HP, Fujitsu Siemens, Dell. Hardware including Servers, desktops, laptops, printers, backup tape units, NAS & other peripheral devices. • Deployment & support of virtual environments using Microsoft Hyper-V & VMware• Provision of cloud based software solutions• Hardware & Software sales• Pre & Post sales consultation• Help Desk management & administration• Manage a team of network engineers• Staff mentoring and training• Account & customer relationship management• I.T Consultancy• Project management• Liaising with third party support and application vendors on technical issues• Analysing in-house and customer workflow and procedures to recommend operational support tools and technologies to satisfy both company and customer needs• Provision of technical documentation on various systems and take ownership of systems where required Show less