David Grimes Email & Phone Number

Farmington Hills, Michigan, United States

Investigated issues customer had involving the Great Minds platform and products with a focus on special accounts.

Farmington Hills, Michigan, United States

Investigated issues customer had involving the Great Minds platform and products. Commenced walkthroughs and training with customer when needed. Connected customers with other teams that would fix any outstanding issues on the platform. Helped build out library for customer access on the Great Minds website.

Indianapolis, Indiana

● Acted as a point of contact for clients for all their shipping needs in a fast-paced environment● Scheduled up to 20 loads a day for a single client● Tracked status of loads and provided updates to clients on an ongoing basis throughout the day● Coordinated with multiple different departments to resolve issues such as break downs, late arrivals, and missing equipment● Communicated with clients to ensure timely payments● Established relationships with clients; including onboarding of new clients and developing new business with existing clients

Livonia, Michigan

Created individualized quote sheets to streamline the process for the sales teamCoordinated with 3 regions and 30 sales individuals to develop the most accurate quotes for clientsCommunicated with vendors and manufacturers on special pricing for various technology products Ensured timelines were met with constant communication with vendors Continued to streamline the process by placing orders as needed

Livonia, Michigan

Cultivated and sustained relationships with clients to grow business in technology area including sales of hardware, software, and servicesConverted non and low buyers to being active clients for the companyBoosted technology business by 10%Reached metrics on daily dials, live calls, and monthly sales goalsDesigned and implanted large individualized orders for clients, including reoccurring orders.Communicated with vendors and shipping to coordinate orders to meet deadlines

Livonia, Michigan

Cultivated and sustained relationships with clients to grow business in all areasUtilized Salesforce to increase productivity with calls with clients including client information and spending habitsEnhanced revenue through continuous outbound calls to clientsCommunicated with an average of 15 clients a day on their business’ needsDeveloped pipeline of new business with clients in varying levelsExceeded call and sale goals every period, quarter, and yearAchieved the highest growth rate in technology sales in 6 different categories in 2013

West Bloomfield, Michigan

Novi, Michigan