David Paine Email and Phone Number
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I am a seasoned SaaS Technology Professional with 25+ years of customer experience based solutions, strategic planning, and leadership experience in a software engineering environment. Professional focal points include communication skills, analytical expertise, and the ability to adapt to ever-changing situations in a fast-paced environment. Delivering superior administration in these areas expertise requires utilization of effective interpersonal skills, technical acumen, and a keen eye for detail, as well as independent problem-solving, critical thinking, strategic planning, time management, and resource allocation expertise to support overall efficiency and deliver optimal results.
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Account Strategy DirectorFive9 Oct 2023 - PresentSan Ramon, California, United States -
Head Of Global Solution ConsultingMinerva Cq Oct 2022 - Oct 2023Boston, Massachusetts, United States• Partner closely with team members to complete operations and provide collaborative AI solutions.• Provide solutions for humans to combine with AI to optimize performance at their jobs, bringing new meaning to customer engagement. • Enhance customer experience by offering product and services information, suggesting options, explaining features and benefits, and encouraging sales by upselling and cross=selling. • Implement process improvements to reduce agent onboarding timeframes, leading to increased productivity. • Ensure that agent knowledge and training sessions are kept up to date and regularly enforced to optimize agent expertise. • Utilize strong interpersonal and communication skills to liaise with clients and convey the company message and objectives clearly and professionally. • Complete daily administrative tasks and business operations, identifying process development strategies and implementing optimization techniques. • Strategize ways to grow and enhance the company and its operations by determining innovative approaches to improve procedures. -
Sr. Director, Global Network Connectivity SolutionsFive9 Jan 2020 - Oct 2022San Francisco Bay Area• Lead multiple diverse teams who are responsible for creating and implementing connectivity to customer platforms to interact with the Five9 CCaaS cloud like the Global Solution Architects as well as the connectivity Project Managers and Telecom teams. • Increased project delivery timeframes by establishing a new Platform Assurance Team who perform Functional and SIT testing during implementations reducing customer defects prior to golive. which allow projects to be billed at an earlier date.• Updating strategy in terms of pinpointing quality leads by defining data compliance and regulatory guidelines when deploying Five9 in different regions of the world with a focus is on Canada, CALA, UK, EU, Middle East, China, and India which enabled the sales teams to understand the type of customers that qualify for the Five9 CCaaS offering.• Facilitated the Five9 India expansion, adhering to the Department of Telecom DoT regulations and policies while collaborating with product and network teams achieving a complaint offering, completed by Q3, 2022.
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Sr Director Of Solution ConsultingFive9 Apr 2017 - Jan 2020Hartford, Connecticut Area
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Director Of Solution ConsultantsFive9 Jan 2016 - Jan 2020Indianapolis, Indiana Area• Successfully increased annual recurring revenue during my tenure with the company to over $50 million by mentoring a Global SC team in Eastern US, Canada and EMEA responsible for over designing call center solutions and product presentations.• Trained the mentored the Solution Consultants which has allowed for a broad depth of hands-on knowledge and skills of the Five9 Solutions Consulting team.• Attained the award and title of President Club six years in a row for exceeding goals and objectives whilst demonstrating success in helping to reach company goals and targets.• Piloted a team who designed and reviewed all global customer call centers solutions resulting in an improved and streamlined approach.• Utilized a data driven strategy and collaborated with product management to develop market requirements documents based on customer feedback and industry trends.• Established a set of best practices for offering 3rd party UC solutions through Five9 from Scratch improving further the clarity in terms of workflows and forecasting going forward.
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Sales EngineerFive9 Apr 2012 - Jan 2016Indianapolis, Indiana Area• Closed the largest ACV deal at Five9 during my tenure with the company in close collaboration with the existing sales team by designing and advising on process strategy and improvement.• Achieved a significant increase in sales and the efficient onboarding of new customers in a six-month period by leading the Solution Consulting for Five9 expansion into LATAM in 2013 the results of which was the establishment of a World Class channel reseller program in the region.• Generated revenue within 120 days in 2015 with the launch of a new direct and self-sufficient channel sales team in the EMEA region meeting outlined sales targets for the company.• Achieved 20% increase on sales for the Eastern and Central region by demonstrating customized CRM and ERP applications in conjunction with the Five9 Contact Center Solution showing a unified customer experience.• Collaborated closely and consistently with key clients to evaluate current technology needs for the call center and provided them with a clear and concise ROI prioritizing cost effectiveness for Five9.
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Senior Sales EngineerInteractive Intelligence Aug 2004 - Apr 2012 -
Voice Sales Engineer / Ct Technical ManagerCbe Technologies, Inc Jan 2004 - Aug 2004• Managed the Connecticut IP telephone / call center initiatives for CBE technologies• Responsible for evaluations of customer telecommunication needs and providing cost effective solutions•Represent customers during telecommunication contract negotiations • Design VoIP networks
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Sr. Systems EngineerProminence Group Sep 1998 - Apr 2002• Designed and installed an 80 seat IP based call center in Nova Scotia which allowed for call flows to shift from California • Cisco IP Telephony installation at Thayer Academy in Braintree, MA• Cisco IP Telephony and Active Voice pilot with PBX interconnectivity and Unified Messaging for Hospital of Saint Raphael in New Haven, CT• Managed a $5 million project to upgrade a major insurance company’s network infrastructure from ATM to Gigabit. Assisted with the strategic design and specifications of this conversion. Liaison with the vendor and the customer representatives; providing project status. Led and executed a 7-engineer team to accomplish day-to-day tasks and achieve project milestones.• Lead Engineer for New Haven based hospital consisting of over 1500 user facility to include NetWare to NT migration, desktop and server upgrades - completed 2 months ahead of schedule thus saving $75,000 without adding additional resources to the project.
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SergeantUs Army Jul 1988 - Dec 1996Rheinland Pfalz, GermanySpent 8 1/2 Years in the Army as a Combat Engineer and as a US Liaison to the German Bundeswehr as a German Translator. Stationed in Dexheim, Germany from Dec 88-Oct 91, 12th Engineer Battalion Delta Company Serviced in Desert Storm 1990-91 deployed with the 12th Engineer Battalion Delta Company which was attached to the 33rd Armour Brigade. Station in Baumholder Oct 91 May 95 Assigned to 40th Engineer Battalion Charlie Company andUS Liaison detachment assigned to the Bundeswehr as a German translator to support the NATO training facilities owned by the GermansMay 95 Dec 96Stationed at Ft Hood.....Enough said....For information on the Army go to the following link https://www.army.mil/Go ARMY.
David Paine Skills
David Paine Education Details
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Business Administration And Management, General
Frequently Asked Questions about David Paine
What company does David Paine work for?
David Paine works for Five9
What is David Paine's role at the current company?
David Paine's current role is Account Strategy Director.
What is David Paine's email address?
David Paine's email address is da****@****ve9.com
What is David Paine's direct phone number?
David Paine's direct phone number is +192520*****
What schools did David Paine attend?
David Paine attended Indiana Wesleyan University.
What skills is David Paine known for?
David Paine has skills like Voip, Telecommunications, Telephony, Unified Communications, Saas, Ivr, Contact Centers, Ip, Call Centers, Solution Selling, Cloud Computing, Integration.
Who are David Paine's colleagues?
David Paine's colleagues are Ray Clark☁, Erik Rinard, André Ribeiro Da Costa, Aneesh Surasani, Suriba Khatun, João Manuel Branco Pinto, Kai S..
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David Paine
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David Paine
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David Paine
Information Management Systems Graduate | Seeking Opportunities In Data Sciences And Information Management | Sql, Javascript, Java, Html/Css, C++, Networking SkillsJeffersonville, In
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