David Paquette Email & Phone Number

Madrid, Es

Amadeus technology powers the global travel and tourism industry. From airlines to search engines, travel agencies to hotels, the world's top travel brands rely on Amadeus to help create exceptional traveler experiences.

Andover, Ma, Us

• Orchestrated a monumental operational scale-up, accommodating a staggering 600%+ growth in headcount, transitioning from a 75-employee organization to a robust 550+ workforce.• Key architect in M&A initiatives, seamlessly integrating 2 strategic acquisitions, fortifying TransMedics' market position and operational synergy.• Spearheaded the creation of a $1.5M state-of-the-art Operations Center, akin to NOC/SOC models, significantly enhancing TransMedics’ National Organ Program's operational capabilities.• Drove the vision and execution of an innovative IT infrastructure, decisively aligning with TransMedics' growth trajectory and propelling business strategy.• Expertly navigated C-suite relationships, providing pivotal technology guidance and strategies for technology-driven business growth.• Championed robust IT system management, ensuring seamless operations, upgrades, and maintenance across on-site and cloud infrastructures.• Masterminded comprehensive cybersecurity and risk management frameworks, upholding stringent compliance with PHI, SOX, HIPAA, and other regulatory standards.• Engineered process enhancements for superior efficiency, quality enhancement, and cost reduction, catalyzing organizational competitiveness. • Oversaw diverse technological assets, from personal computing devices to complex VoIP and meeting room systems, ensuring operational support.• Devised and judiciously managed a strategic IT budget, fostering cost- effective spending while aligning with the company’s technological goals.

Burlington, Ma, Us

• Spearheads leadership for 30+ members in infrastructure, corporate IT teams, and database services.• Launched a major Private Cloud SaaS project including A 6-month $15 million dollar infrastructure modernization; a 12-month, $3 million dollar monitor and measure system availability; and a $2 million dollar operations optimization.• Generated improved efficiencies in SaaS operations through strategic leadership of the Infrastructure team through a 12-month roll-out of the latest DELL/EMC and VMWare Enterprise Hybrid Cloud (EHC) virtualization technology.• Champions existing legacy SaaS technical leadership and direction for Disaster Recovery, Infrastructure Technology Maintenance and upgrades, as well as Windows and Linux (Red Hat, CentOS) operating systems; VMware VSAN, EMC’s XtremIO, VNX, VMax and NetApp multi-protocol storage systems; Dell/EMC VxRail and traditional server hardware; Dell/EMC EHC and VMware Virtualization Solutions; VMware’s NSX and Cisco network architectures; SolarWinds, AppDynamics, and vendor-specific monitoring and reporting solutions.• Cut customer onboarding time 90.5% from 3 weeks to 2 days; built automated environment provisioning capabilities using VMWare vRealize Automation with extensive API integration on top of a Dell/EMC VxRAIL supported Software-Defined Data Center (SDDC).• Drove customer system availability from 97.3% to 99.7% with new SolarWinds and AppDynamics Infrastructure and application-level monitoring and alerting.• Drove 20+ new customers in 2018, including large scale healthcare plan clients; led the technical design and implementation of a $20 million dollar hosting infrastructure; 2019 Award for Engineering Excellence.• Began in 2015 as Lead Cloud Virtualization Engineer, promoted to Director of Infrastructure Engineering, and currently Senior Director Technology Operations.

Bedford, Ma, Us

• SME for VMWare and NetApp technologies; cross-functionally collaborated with sales and other technology SMEs to drive CRM, and deliver a comprehensive, cost-competitive, integrated VMWare architecture solution that exceeded the customer’s business plans.• Pioneered complex high revenue customer projects to implement Software-Defined Data Centers (SDDC).• Orchestrated the installation, configuration, and implementation of VMWare and NetApp solutions; provided Tier 3 customer support to troubleshoot and resolve any issues.

New York, Ny, Us

• Piloted the maintenance, administration, and support of VMware, NetApp, Microsoft Exchange, and SharePoint platforms; guided leadership of 3 data centers with Dell, VMware and Microsoft technologies.• Shaped and supported the administration and support of a multi-site VMware vSphere environment with 25+ hosts and 1,000+ virtual machines.• Optimized administration and support for Microsoft enterprise solutions; liaised with Systems and Service Desk leadership in the maintenance of 400+ users.• SME for VMware datacenter virtualization and NetApp storage• Authored, conceptualized, and managed a DR solution, transforming Symantec Backup Exec and custom scripting to a disk-to-disk technology; maintained vendor for off-site media rotation.• Management of 3 datacenters with Dell, VMware and Microsoft technologies.

Hsin-Chu, Tw

• Supported and shaped the US headquarters as the Service Desk lead; accountability for executive staff, local and remote users.• SME for the implementation and support of Blackberry Enterprise; directed and facilitated the mobile device contracts for 200+ mobile devices; supervised US vendors for hardware and software purchasing.• Controlled and coordinated multiple large-scale projects including the implementation of Microsoft System Center Configuration Manager, new office space datacenter migration, implementation of digital imaging hardware, and a global IP telephony solution.

Education record

Education record

Education record

Education record

Education record