•Management of a successful Technical Support team, providing comprehensive support and a wide range of services to 2000 London users across 11 offices including the UK Head Office•Provide support to Technical Support team, technical and personal•UK Focus for BAU operational support•Manage site and desk visits to users to resolve persistent, complex and nonstandard problems•Liaise with our outsourced Helpdesk provider•Escalation Management•Asset Management of UK… Show more •Management of a successful Technical Support team, providing comprehensive support and a wide range of services to 2000 London users across 11 offices including the UK Head Office•Provide support to Technical Support team, technical and personal•UK Focus for BAU operational support•Manage site and desk visits to users to resolve persistent, complex and nonstandard problems•Liaise with our outsourced Helpdesk provider•Escalation Management•Asset Management of UK hardware•Project Managing our Windows 10 upgrade from Windows 7•Part of the 24/7 on call rota team managing any Severity 1 & 2 incidents out of standard business hours Show less

•Management of a successful Technical Support team, providing comprehensive support and a wide range of services to 1200 users at the UK HQ•Provide support to Technical Support team, technical and personal•Manage site and desk visits to users to resolve persistent, complex and nonstandard problems•Liaise with our outsourced Helpdesk provider•Escalation Management•Asset Management of UK HQ hardware•Contribute to the maintenance procedures and guides for the UK

Project Managed rollout of new global call logging system (Tivoli) for EMEABuilt and Maintained Client RelationshipsEscalation ManagementLiaised with our outsourced Helpdesk supplier

Successfully developing a new Windows 7\Office 2010 build which was deployed with minimum impact to the business to 1500 users in the UKImplemented Altiris V7 for Deployment of packages and patches company wideManaged IT aspect of internal office moves.

Raised the level of Customer Service on the Helpdesk.Worked with a third party supplier in upgrading 700 desktops\laptops in 10 national locations from Windows NT to Windows XP.

Project Managed successful office move for Rail Property HQ, This involved liaising with Third party suppliers in the planning and installation of the new network infrastructure and management regarding the appropriate timescales.