Santander Consumer (UK) plc, a leading provider of consumer and commercial finance solutions working with a network of dealers, brokers, intermediaries and OEM Automotive clients.I led, enabled and was accountable for the business strategy, performance delivery and execution of all contract hire operations delivery through B2B and Direct to Consumer channels. This delivered through my senior management team across Commercial Sales, Operations, Compliance, Pricing & Remarketing functions with c. 85 FTE. My practical experience in senior commercial roles and client management, combined with my ability to problem solve resulted in successful and sustainable partnerships in a highly competitive environment.* Growth & Business Transformation - Developed new channels and products to support the evolving marketplace. Redefined and aligned processes and risk policy to meet an evolving marketplace -Resulted in risk fleet Growth from 2,000 units to over 55,000, Fleet News top 8 lease co.* Customer Retention – Developed and delivered effective and first to market customer centric retention programmes for both captive and direct channels, driving consumers back to Santander / OEM Automotive Partners* New Business Acquisition & Channel Development – Successfully ousted the then market leader, Lex Autolease from Volvo Cars which led to the development of a mutually beneficial 10 year joint venture agreement between the companies. Tender submission and presentation to prospective OEMs, Brokers and other Affinity Partners. Operated closely with European HQ teams with pan European tenders including those outside of traditional distribution models, including Amazon and Ride Hailing operators

Led and accountable for 10 FTE across the UK across Sales and Marketing disciplines working closely with Volvo distributors to deliver on growth aspirations with consumer finance programmes.Effective stakeholder management of multiple partners at C-Suite level and amongst their network of distributors, being the voice of the brand.* Partnership agreement renewed and extended on multiple occasions due to delivering above and beyond Volvo expectations* Grew network loyalty for new & used business to 99% through proposition development* Designed & deployed enhanced funding unique solutions for dealers, further driving loyalty

Responsible for the territory performance of a network of automotive retailers across volume growth, consumer experience and return on sale metrics.* Designed and delivered ‘Nexus’ dealer performance reporting tool which was deployed across the wider business - This improved efficiency of the national sales force and consistency for internal performance reporting* Supported product team in the design and delivery of ancillary revenue products resulting in incremental income and solidifying partner relationships

Solely responsible for commercial development and distribution of insurance products through BNP Paribas (Cardif Pinnacle) to Ford Credit UK.* Compliance and Sales Tools design and deployment in partnership with Ford Credit improving product penetration* Voice of the business at Ford Credit roadshows with dealer network

Greens Motor Group - Automotive Sales and AftersalesLed a team of 80 FTE across Automotive across three franchised dealerships including both Sales and Aftersales functions.* Reduced operational cost and restructured business to meet new market conditions* Raised staff NPS satisfaction score and improved both sales and aftersales delivery

I was chosen to be embedded with a priority Vauxhall dealership group and worked as chief of staff for the Group Chairman focusing on the stability and delivery of financials services performance across 11 sites nationally.* Developed and delivered improved performance reporting tools, driving change to process and income generation* Recruited and managed 11 Business Managers to ensure compliance with both company and regulatory requirements