David Peeples Email & Phone Number

Regular communication between customer's and internal teams as it relates to the benefit of overall customer operations.Proactive management of operational dashboard's ensuring organization is meeting and exceeding the service commitments to our customer's.Adept at identifying logistical trends and working with external customer's (and enterprising internal team) to mitigate risks and act on opportunities for improvement.Management of immediate systemic issues (service failures, critical delays, multiple billing issues) and any other systemic concerns affecting the stability and health of customer accounts.Deliver monthly and quarterly business review's based on customer requirements.I develop, facilitate, and implement account-specific projects. I'm also responsible for executing milestones, updating/ tracking progress, and communication of project completion for internal and external customer visibility.I calculate the ROI and impact for projects and communicate value provided.I perform root cause analysis for issues and concerns pertaining to my accounts. I document issues, develop corrective action, and lead the project to full completion, so as to meet and exceed customer expectations.

Warren, Michigan, United States

Controlled and directed all inbound units for plant up-fit, and outbound units for customer return.Managed team members, and associated hourly personnel, to ensure company and customer policies were met on a consistent basis.Planned daily schedules, work assignments, and regimens, and reallocated resources to meet demands of the business.Reconciled discrepancies regarding planned versus physical inventory.Complied with governmental regulatory agencies and ensured work-staff were well acquainted with work hazards in their area.

Romulus, Michigan, United States

Planned, organized, and coordinated scope of installation for an Amazon Fulfillment Center (DTW3).Assigned and coordinated different construction tasks with installation team members.Ensured the installation met the cost of the project and saved Speedrack over $9000 from salvageable building materials.Served as a liaison to ensure timely completion rates between our installation and other trades.Brokered agreements between Amazon and various contractor teams regarding scheduled completion dates and tracking progress.

Warren, Michigan

Working component of a team which delivered practical and forward solutions and systems in support of customers and operations.Maximized driver and equipment utilization.Assisted terminals in improving and maintaining production standards. Ensured the maintenance and upkeep of our internal on-time network.Improved under-performing terminals by implementing focusing on best practices, procedures, and root-cause analysis. Created and executed new procedures and brokered negotiations for leaving equipment with customers. Maintained and improved tools and procedures for capturing specific customer freight.Created, updated, and maintained financial reports measuring the company's overall effectiveness internally and externally.Created communicable excel spreadsheets, reducing repetitive work processes.Created, organized, and maintained databases to ease of retrieval of company information, data, and statistics.

Madison Heights, Michigan

Created and maintained databases for easy retrieval of dispatch plans.Maximized driving efficiency ensuring reductions in business costs.Managed day-to-day operations and dispatch plans ensuring compliance to company production standards.Fundamentally increased driver productivity and output.Ensured on-time deliveries by establishing and maintaining strict business procedures. Protected our internal and external service network through complimentary management practices.Enhanced customer satisfaction by following internal guidelines and reinforcing best practices within the management/ employee group.

Greater Michigan Area, Greater Ohio Area

Managed programs and projects which reduced cost by re-organizing a driver’s standard delivery path.Improved cost efficiency by reducing driven miles per driver, per center in the district.Developed plans, rules, and procedures to monitor and improve project completion schedule. Identified goals and assessed risks and resource allocation.Adjusted to changes in implementation schedule to meet deadlines for project roll-out.Ensured that project expectations were functionally understood, well-maintained, organized, and accomplished by set schedules (subject to change).Effectively communicated expectations, provided constructive feedback, and followed-up with relevant parties to ensure project completionProvided direct supervision of fellow management and employee groups and assigned duties as necessary.

Madison Heights, Michigan

Met customer satisfaction by reinforcing delivery standards and holding employee groups accountable to the greater public.Managed and developed work group to meet and/ or exceed daily production requirements.Promoted safety standards as fundamental to personal wellness and business bottom-line.Ensured safety measures were adhered to and safety goals met.Communicated and demonstrated comprehensive training methods to reinforce safety and improve work methods.Drove business model by reducing driver on-road hours, met customer satisfaction by delivering a reliable product.

Greater Michigan Area, Greater Ohio Area

Learned the aspects of servicing customers in real-time.Utilized prior knowledge of corporate methods, production goals, and fostered customer interaction to meet and exceed business measurements.Improved route time-standards and created efficiencies in work methods. Assumed a larger responsibility and helped to maintain this standard after rotation was completed.

Madison Heights, Michigan

Drafted district plans for three divisions (18 centers) that dictated performance standards and production goals utilizing year-to-year trends and forecast predictions.Organized management teams and led business meetings with centers to ensure adherence to corporate standards. Utilized district planning tools to assist centers in meeting objectives.Improved processes by measuring time allowances and finding reductions in employee work-methods.Coached and mentored center management teams.

Mount Pleasant, Mi

Developed and implemented safety and production initiatives to meet and exceed company goals.Entered data into Microsoft Excel spreadsheets that helped to track and reinforce production objectives and guidelines.Maintained positive relations with the local union representatives (Teamsters).Established lasting goal-setting measures to meet company business models and exceed production targets.

Graduate/ Doctoral, International Relations

Activities and Societies: NAACP, Alpha Phi Alpha Fraternity Inc., Student Government Association

Undergraduate, Political Science

Activities and Societies: NAACP, Alpha Phi Alpha Fraternity Inc., Student Government Association