Assimilated an acquired company’s software organization into ADP’s culture by walking alongside the team during product integration, process adoption, operational standardization, and intra‐team collaboration; subsequently conducted continuous knowledge transfer. Delivered increasingly ADP-integrated versions of the Talent Management suite of products (pillars: Performance, Compensation, Succession, Learning), with a focus on integration, finalization, and delivery/deployment. Led DevOps (Dev side) to drive Talent releases through the delivery process while ensuring ongoing compatibility with other products in the ADP ecosystem.Built and led offshore (Pune, India) team for DevOps and automation development. Managed client support and maintenance activities within the development organization (e.g., Tier 4 support). Assessed and triaged incoming issues, moved them to Kanban-based team for research and resolution, monitored progress and communicated to client-facing teams, and confirmed resolution, verification, and delivery.

QA general contractor (testing project manager) for next generation Human Capital Management system, coordinating/collaborating with core teams, integrated partners, and interfaced partners (~18 components) to deliver major and maintenance releases, ensuring testing, packaging, delivery, deployment, and operational success. Directed ongoing expansion and improvement of people, teams, and practices dedicated to assuring the software and delivery quality of flagship HR, Payroll, Time, FSA, COBRA, and Self-Service products targeted for enterprise customers. Led organizational growth in (a) number of people (growing to >50 people at times); (b) types and depth of testing, quality assurance, and configuration/systems management work; and (c) breadth of contribution as product lines expanded and products moved toward interoperability and integration. Regularly delivered major, feature, and maintenance releases across up to 9 products.Built and managed off-shore (India) team of >20 people, complementing functional testing of on-shore team, and expanding QA contribution to include test automation and performance testing.Spearheaded initiative to test (functional, integration, and performance) in a simulated client environment. Owned the organization-level defect tracking process, implementing and optimizing it over several generations of tools (e.g., in-house, ClearQuest, Rally). Implemented standardized test planning and test case specification. Implemented QA process compliance for ISO 9000 certification (achieved and maintained as a business advantage). Represented software development organization as a “supplier” to business operations undergoing annual SAS-70 and SOX audits.

Implemented an overall quality development philosophy, including quality planning, process consulting, in-progress reviews, automation, change control, testing, release process, and metrics. Envisioned and realized an organizational approach combining quality embedment during design/coding with verification of correctness through testing. Built and expanded teams while defining and implementing processes around product testing, packaging, change control, maintenance, and overall quality assurance for a new family of products targeted for large companies.

Re-engineered work processes for hardware assembly and software development, release, and support of a Unix-based Point-Of-Sale open system in start-up company environment. Structured hardware group into teams and established assembly and testing procedures. Defined certification process for new components. Formalized customer support/help desk operations, including problem logging, escalation, and resolution; in-progress reporting; and self-measurement.

(QA) Provided quality planning and process consulting for multiple software product lines; e.g., developed quality requirements and product Quality Plans, identified and implemented process improvements and quality metrics, and monitored product/process quality and operational performance.(Dev Mgr) Delivered enhancement releases of Hospitality/Food Service Point-Of-Sale software products; maintained/supported production releases; led design activities for next generation system. Managed software development group building system development and configuration tools; supported internal pilot. Conducted budget/people management activities, including headcount, spending, and revenue goals; performance appraisals, succession plans, development plans; acted as Software Development Process Champion; led Quality Improvement Program for Food Service Systems; served on Engineering Bonus Award Selection Committee. Received Management/Performance Bonus Award; targeted as succession candidate for immediate supervisor and peer department managers. (Project Leader) Technical leader and management interface for team developing Kitchen Display System, a windowed transaction processing and order production application. Interacted with Marketing to define product requirements, prepared schedules, provided management status updates. Led team through design, implementation, and integration; during application software construction, collaborated with platform groups doing concurrent engineering of hardware and OS/Drivers. (Developer) Developed user-interface on self-service client terminals for fuel and ticketing applications. Developed software components of Petroleum Management System interfaced to Point-Of-Sale workstation, including fuel dispenser peripheral control, transaction processing, and credit authorization. Designed/developed Kitchen Display System, an intelligent food preparation monitor interfaced to POS terminals for the quick service food industry.

Developed and maintained support utilities for increased workstation usability and individual productivity for DP/MIS staff (mainframe environment, IBM 360/ROSCOE).