David Robert Email & Phone Number

• Served as technical, service, and product advisor to clients regarding all eCommerce products.• Performed advance problem determination and resolution in a timely manner while making decisions necessary to recover business systems in the event of an outage while maintaining internal and external communications at established intervals.• Monitored product systems proactively to ensure minimal system downtime and failure.• Assisted with complex and variable navigational, technical, and product inquiries.• Tracked all technical and service requests received via phone or email.

• Resolved customer problems of various complexities such as code defects, product configurations, networking, platform, third party communications, hardware, or other issues.• Participated in rotating 24x7 “on call” support coverage for all issues.• Followed internal change control process to implement any required product implementation.• Developed and maintained effective relationships with customers.• Updated database properties table and tuned peripheral applications.

• Answered customer questions regarding Black and Decker tools and outdoor power equipment.• Assisted customers in resolving their warranty issues.• Trained new associates regarding on Black and Decker Home Products and Batteries.

• Managed inventory receipt process to ensure correct quantity and qualify.• Assisted in inventory stocking.• Performed various warehouse maintenance duties.