Sr. Service Account Manager
Current- Served as technical, service, and product advisor to clients regarding all eCommerce products.
- Performed advance problem determination and resolution in a timely manner while making decisions necessary to recover business systems in the event of an outage while maintaining internal and external communications at.
- Monitored product systems proactively to ensure minimal system downtime and failure.
- Assisted with complex and variable navigational, technical, and product inquiries.
- Tracked all technical and service requests received via phone or email.