Fraud, Financial Crime & Retail Decisioning

Volunteering, a rewarding experience

Worked with IBM technical staff to complete the configuration of the zOS Connect product, to enable API capability for the mainframe IMS, CICS and DB2 environments. Engage with vendors (Compuware, BMC, Rocket) to assist in evaluation of new products available for mainframe modernisation, specifically Integrated Developer Environments (IDE).Uplift activity to deliver a continuous process that can be used across multiple environments providing speed to value, ensuring integrity and simplicity.Proactively manage risk; Cyclic Maintenance, Vendor / Partner Software / Hardware upgrades. Communicate relevant information regarding upgrades to all departments within the Bank and where applicable, escalate potential impact and remediation requiredActively maintain a level of knowledge regarding new functionality highlighting benefits, pros and consAddress and Identify Risks, put in place the necessary processes and procedures required to reduce the risk rating of all (High, Medium, Low) risks to the point of closure.A strong focus was placed on Designing, developing and maintaining applications software, Ownership / accountability for the investigation of user requirements / problems and for developing technology solutions in accordance with business needs by; o owning and delivering design specifications, including detailed design specifications; developing, maintaining and testing programs according to detailed technical, functional and non-functional specifications; o contributing to the development of systems documentation o providing system support by providing fail and fix application support.

To provide and support Technology based services in strategic design, development, delivery and maintenance of all assets in the Cards, Acquiring and Payments portfolio and incorporating provision of services from other organisational teams, vendors and partners in order to maximise technology solutions to meet business requirements.Risk and quality management: preserve the integrity of a service to avoid problems before they occur and to meet regulatory requirements.Commercial effectiveness: provide service transparency and progress opportunities that enable more efficient service delivery, including those provided by vendors and partners. Strategic technical direction: identify and advance opportunities that have potential to simplify or enhance technical and business capability, whilst ensuring a balance of commercial and architectural goals.Activities are primarily strategic and commercial in focus and take a medium to long term view.Responsibilities included Governance, Service Planning & Monitoring, Service Improvement & Solution Shaping, Stakeholder & Community, and Leadership.Architectural Secondment Provide a high-level overview of the integration architecture, infrastructure and application architecture suitable for migrating NAB’s low value payments processing capability.• Under guidance from Solution Architect, produce the Opportunity Architectural Document detailing current and future state, strategic direction through to recommended solution.• Assist IBM and FundTech technicians regarding comparable processing logistics for the mid-range and mainframe component

System DesignDesigning, developing and maintaining applications software. A strong focus was placed on analysis and design work.• Developing operating and system documentation.• Working with users to evaluate IT applications and equipment requirements.• Ensuring that systems are developed within agreed budgets and time frames and achieving necessary design and systems security standards.• Providing technical mentoring and guidance to less experienced members of applications development team.Ownership/accountability for the investigation of user requirements/problems and for developing technology solutions in accordance with business needs by; owning and delivering design specifications, including detailed design specifications; developing, maintaining and testing programs according to detailed technical, functional and non-functional specifications; contributing to the development of systems documentation and providing system support by providing fail and fix application support.

Operational Service Design and Integration I was part of a team (3) of Technical Service Specialist for the Transactional Services Support - AD&T Support and Environment Services. This role covered the following Technical Services for Payments (Domestic and International), Cards and Acquiring, National Online and Mid Range Applications portfolios. As Payments is critical to the Bank, I was able to provide guidance, assistance and continuity to other assets and portfolios outside my jurisdiction.Purpose of role is to act as the conduit 'voice of support' between development and support teams regarding Requirements (Business & Technical), Design, Testing and Implementation strategy. Be responsible for early mitigation of any design issues that could jeopardise the day to day operation for a Production Service.Own the Operational Acceptance process, its execution and outcomes where appropriate and applicable.Knowledge gained throughout this task has been valuable in understanding Bank connections and processes.

National Online was the Bank's principal electronic banking channel for business customers. The National Online product comprised two distinct components.• The National Online PC Product is supplied to the customer and runs on IBM Compatible PC's. It allowed customers to use their desktop PC to perform a range of banking services, including Account Information, Direct Payments, Funds Transfer, International Trade Finance and Real time Telegraphic Transfers.• The National Online Host sub-system provided supporting processing at the host mainframe, either to prepare data for transfer to the customer PC, or to process data sent by the customer from their PC. The Host sub-system too has many online administrative functions available for the maintenance of customers and services.Main duties performed included, Team Leader, Application Development, Maintenance, Release Management, Testing, Production Support including Helpdesk duties.

various roles and positions working with IBM z/OS, IBM AS400, Honeywell DPS6 & DPS8, 4700 Controllers.Technical lead for WEB Enabled Statutory and Regulatory reporting, Technical aspects involved MVS mainframe, Excel, Hyperion, HTXML, TCP/IP and Business Intelligence.Prior to this role I was part of Core Transaction Management team designing, developing and supporting critical Payment transaction application such as Direct Entry, Periodical Payments, Lending and Customer services.