On this position I must to lead the Technical Service business unit with relation B2B and B2C according with the obligations with our represented. Responsible of Technical Service Operation, Sales and Commercial relationship with the costumers, and Establish and Maintain high Quality Service Level. Technical Service area supporting the Grafix Companies in a matrix organization. Focus on:Commercial SupportService DeliveryService Quality

Achieve sales and orders volumes at the target assigned. Coordinate orders and sales forecasts. Maintain relationships, develop a business strategy, and maximize business opportunities for all businesses, products and services in measurement technology from MNT Catalog as TESTO and ZEISS. Prospecting for new customers and business opportunities. Maintain a high level of customer satisfaction given a Technical Support and/or Technical Service whenever it is required.

Managing the operations maintenance process within the location. Responsible of delivering functional and reliable equipment on time to the Service Delivery organization in order to comply with Client and Contract requirements, as required for planned activities. Leading a group of 19 technicians improving their efficiency and productivity seeking to improve the asset utilization, equipment readiness and reliability, implementing a practices to driving in an efficient and high quality… Show more Managing the operations maintenance process within the location. Responsible of delivering functional and reliable equipment on time to the Service Delivery organization in order to comply with Client and Contract requirements, as required for planned activities. Leading a group of 19 technicians improving their efficiency and productivity seeking to improve the asset utilization, equipment readiness and reliability, implementing a practices to driving in an efficient and high quality environment. Responsible for Quality Process and Incidents Investigations Analysis RCA and CI Implementation. Create, facilitate, implement and record the process for the operate base. Design changes by integrating areas, new systems and processes, customizing the previous process and procedures, encourage business systems for the population.Calculate and Analyze KPIs, responsible to improve and accomplish the KPIs. Managing the maintenance budget and planning. Place Purchase Orders, performing continue follow up direct contact with import/Export Team. Continue support with internal and external suppliers in several cases and/or particular requirements. Involved in New Technologies Field Test Projects making a full technical feedback directly with Schlumberger Product Center (2 New Technologies Tools). Constant communication in order to give a feedback related to functionality, best practice, Technical Alerts and Modification Recap with the Schlumberger Product Center and Technical Support Center. Show less

Maintenance Electronics Expert G11. Help in Colombia Maintenance Centralization Program at COTA Base as Expert Technician performing preventive and corrective maintenance for Wireline tools and equipment, configuring, ensuring the equipment ready for operations. Following the practices and procedures to improve the reliability of the equipment. Responsible of improving maintenance KPI, technician’s efficiency and productivity. Involved in different projects related to “transformation” into… Show more Maintenance Electronics Expert G11. Help in Colombia Maintenance Centralization Program at COTA Base as Expert Technician performing preventive and corrective maintenance for Wireline tools and equipment, configuring, ensuring the equipment ready for operations. Following the practices and procedures to improve the reliability of the equipment. Responsible of improving maintenance KPI, technician’s efficiency and productivity. Involved in different projects related to “transformation” into SLB, ensuring technicians utilize maintenance business systems to reach full cost, time and equipment traceability for maintenance performance (movements, work orders, parts used and time to maintain). Provide technical support to the field population and co-workers. Coach other technicians in order to get a high quality maintenance competency. Creates, implement and record the operation process for Colombia operations. Design changes by integrating areas, new systems and processes, customizing the previous process and procedures. Encourage business systems for the population. Internal Auditor for Quality Assurance and Control. Planning the Maintenance operation load in/load out the tools in order to comply the contract equipment requirements for a remote project OXY Arauca. Continue support with internal and external suppliers in several cases and/or particular requirements. Involved in New Technologies Field Test Projects making a full technical feedback directly with Schlumberger Product Center (3 New Technologies Family Tools). Constant communication in order to give a feedback related to functionality, best practice, Technical Alerts and Modification Recap with the Schlumberger Product Center and Technical Support Center.G11 – Project ”ISO 9001-2008 Certification for EA Equipment Assurance Organization Wireline Colombia “. To obtain the Certification ISO 9001:2008. Create and Implement the process and procedures, Audits and Assesments for EA. Show less

Responsible of the daily maintenance operation Barrancabermeja Base. Preventive and corrective maintenance for wireline tools, wide variety of wireline tools. M&S Planning reducing the store excess and helping with the P&L of the base. Cost control program reducing the waste on each maintenance. Place and Follow up the Purchase Orders related to maintenance of WL Barrancabermeja Base. Lead a 5 technician team in different specialties with commitment to improve the process and quality in order… Show more Responsible of the daily maintenance operation Barrancabermeja Base. Preventive and corrective maintenance for wireline tools, wide variety of wireline tools. M&S Planning reducing the store excess and helping with the P&L of the base. Cost control program reducing the waste on each maintenance. Place and Follow up the Purchase Orders related to maintenance of WL Barrancabermeja Base. Lead a 5 technician team in different specialties with commitment to improve the process and quality in order to have better technician and avoid technical Issues in the operation. Responsibility for covering the Internal Audits and Assessments for the Barranca Base related to Maintenance and Asset Management. Continue support with internal and external suppliers in several cases and/or particular requirements. Involved in New Technologies Field Test Projects making a full technical feedback directly with Schlumberger Product Center (1 New Technologies). Constant communication in order to give a feedback related to functionality, best practice, Technical Alerts and Modification Recap with the Schlumberger Product Center and Technical Support Center.G10 Project – Working in the KLC Kellyville Learning Center as associate instructor. Responsible of Asset Managing in order to reduce the tools Down For Parts/Down For Repair. Helper in a project Winch Simulator Training.G09 Project – Develop and implementing the process and procedures for a Basic Inventory Flow, Quantities and terms of Stock flow for a new Technology family of Schlumberger Wireline tools iFlex in an efficient cost and Lean process for Colombia. Show less

Performing preventive and corrective maintenance for wireline tools wide variety of wireline tools in order to avoid either loss time or poor quality data by ensuring the equipment be maintained as per Maintenance Standards. Provide technical support to the field population and field operations.G08 Project – Develop a Maintenance procedure and configuration for a two different terminal displays WFDD and SWCT used to monitoring values in a wireline jobG07 – Completed the training… Show more Performing preventive and corrective maintenance for wireline tools wide variety of wireline tools in order to avoid either loss time or poor quality data by ensuring the equipment be maintained as per Maintenance Standards. Provide technical support to the field population and field operations.G08 Project – Develop a Maintenance procedure and configuration for a two different terminal displays WFDD and SWCT used to monitoring values in a wireline jobG07 – Completed the training program Show less

Verify and Analyze financial and personal information provided by the customers to comply with the terms and conditions for the contract to provide and ensure that consumers are able to accomplish debt reduction with the least possible payment

Substitute Mathematics Teacher during a maternity leave of a lead professor, teaching geometry and Math. Helping to design and implement the math bilingual program for 6th grade.

School Teacher Math, Calculus, Financial Math, Trigonometry and Physics. Tutor for University Students. Mar – Jun 2007 Project Coordinator: Preparation the Students for State Exam ICFES for a Public Schools in Bogota. Recruiter and Lead a 12 Teachers in different areas. Prepare material and logistics to operate. Assure to comply with all requirements purposed in the contract with Bogota District.