It Helpdesk Officer
CurrentGeneral Help desk activities and hardware rollout's.I currently support around 250 agile workers which involves user training on the equipment as well as ongoing fault finding and diagnostic support, this also involves liaising with external companies on mobile broadband sollutions.I am also responsible for the maintenance of the Patient Entertainment System, which has given me a varied understanding of the Exterity "Video On Demand" hardware and software needed to provide this service successfully.Myself and a colleague jointly set up an Access database for the I.T. Storeroom which has enabled us to track incoming and outgoing stock more effectively, this also ties in with other systems such as call management software and an asset register.I am currently in the process of deploying the new Patient Entertainment System to the new section of the hospital, 3 new wards and 70 devices.
