David Ryder Email & Phone Number

-Clearly communicate account setup requirements and expectations with customers and key stakeholders-Educate customers on 3Play's toolkit, capabilities, and best practices to simplify adoption and align expectations-Record customer implementation needs, requests, and questions-Collaborate with the sales, finance, operations, and engineering teams-Leverage.

-Ensure a team of 6 call center representatives maintain donor relationships through excellent customer service. -Create and streamline process improvements within Salesforce to increase efficiency. -Conduct bi weekly quality assurance with team members, reviewing phone calls and emails. -Create regular reports to track internal trends over time. -Respond.

-Clearly communicate account setup requirements and expectations with customers and key stakeholders-Educate customers on 3Play's toolkit, capabilities, and best practices to simplify adoption and align expectations-Record customer implementation needs, requests, and questions-Collaborate with the sales, finance, operations, and engineering teams-Leverage.

• Personally manage the telecom inventory of multiple corporations
• Daily management of, but not limited to, orders, repairs, and billing issues
• Work with internal teams to provide best service to clients and improve internal processes
• Assist corporate decision-makers in navigating carrier technologies to determine appropriate and cost-effective telecom business solutions
• Handle escalations for customers on services
• Provide 24x7 availability to support assigned accounts

Merrimack, NH

• Supported sales operations
• Coordinated projects with teams in India
• Obtained knowledge of sales & relationship management pipeline process
• Developed, managed quality control, and presented SSRS report for client tracking visits to support sales Coded approximately 2,000 lines in SQL
• Created 3 automated reports used by one of Fidelity’s Workplace Investing teams
• Utilized data from SalesForce and transformed raw data into visual format via SQL & SSRS applications

Merrimack, NH

• Performed quality checks for 4 intranet websites working with an international team
• Translated website requirements into design layouts
• Analyzed how the information was being processed
• Recommended new web development technology and introduced said tool to business analysis team
• Reviewed and corrected hundreds of Service Legal Agreements (SLA’s) for record keeping accuracy
• Provided written feedback and tied together key performance indicators for executive reports

Boston, MA

• Transferred luggage between airlines and to baggage claim
• Loaded & fueled aircraft
• Conducted security searches on aircraft
• Escorted passengers to and from designated aircraft
• Effectively communicated with coworkers via radio to finish tasks within an organized schedule

• Produced videos highlighting new features of flight simulation software
• Published and marketed videos for use on company websites and trade shows
• Published videos on complimentary CD’s for UK based magazine, PC Pilot
• Utilized advanced editing software and various communication applications to communicate to both clients and colleagues (Ex. Skype, Ventrillo, Sony Vegas Video Editor)