David Ryder Email & Phone Number

-Clearly communicate account setup requirements and expectations with customers and key stakeholders-Educate customers on 3Play's toolkit, capabilities, and best practices to simplify adoption and align expectations-Record customer implementation needs, requests, and questions-Collaborate with the sales, finance, operations, and engineering teams-Leverage feedback for continuous improvement to the onboarding process-Develop a deep understanding of customers' business and operational objectives-Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of 3Play tools

-Ensure a team of 6 call center representatives maintain donor relationships through excellent customer service. -Create and streamline process improvements within Salesforce to increase efficiency. -Conduct bi weekly quality assurance with team members, reviewing phone calls and emails. -Create regular reports to track internal trends over time. -Respond to ad hoc report requests from various departments such as events, pledge, and production. -Build and maintain relationships across the foundation and with our external vendors.

-Clearly communicate account setup requirements and expectations with customers and key stakeholders-Educate customers on 3Play's toolkit, capabilities, and best practices to simplify adoption and align expectations-Record customer implementation needs, requests, and questions-Collaborate with the sales, finance, operations, and engineering teams-Leverage feedback for continuous improvement to the onboarding process-Develop a deep understanding of customers' business and operational objectives-Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of 3Play tools-Creating and managing an onboarding guide for new-hires in the technical support role and measuring the progress of their training.

• Personally manage the telecom inventory of multiple corporations• Daily management of, but not limited to, orders, repairs, and billing issues• Work with internal teams to provide best service to clients and improve internal processes• Assist corporate decision-makers in navigating carrier technologies to determine appropriate and cost-effective telecom business solutions• Handle escalations for customers on services• Provide 24x7 availability to support assigned accounts• Conduct weekly meetings/ conference calls with clients• Maintain customer phone lines, outages, billing, reporting, and repairs• Conduct web demos with prospective customers, new product tutorials, and billing review

Merrimack, Nh

• Supported sales operations• Coordinated projects with teams in India• Obtained knowledge of sales & relationship management pipeline process• Developed, managed quality control, and presented SSRS report for client tracking visits to support sales Coded approximately 2,000 lines in SQL• Created 3 automated reports used by one of Fidelity’s Workplace Investing teams• Utilized data from SalesForce and transformed raw data into visual format via SQL & SSRS applications

Merrimack, Nh

• Performed quality checks for 4 intranet websites working with an international team• Translated website requirements into design layouts• Analyzed how the information was being processed• Recommended new web development technology and introduced said tool to business analysis team• Reviewed and corrected hundreds of Service Legal Agreements (SLA’s) for record keeping accuracy • Provided written feedback and tied together key performance indicators for executive reports

Boston, Ma

• Transferred luggage between airlines and to baggage claim• Loaded & fueled aircraft• Conducted security searches on aircraft• Escorted passengers to and from designated aircraft• Effectively communicated with coworkers via radio to finish tasks within an organized schedule

• Produced videos highlighting new features of flight simulation software• Published and marketed videos for use on company websites and trade shows• Published videos on complimentary CD’s for UK based magazine, PC Pilot• Utilized advanced editing software and various communication applications to communicate to both clients and colleagues (Ex. Skype, Ventrillo, Sony Vegas Video Editor)