Conducted comprehensive risk assessments to identify and evaluate potential operational risks across business processes, systems, and data. Recommended practical and cost-effective risk mitigation strategies to address identified operational risks, prioritizing risks based on potential impact and likelihood. Partnered with business unit leaders and subject-matter experts to understand operational processes, controls, and risk landscapes. Collaborated with IT teams to assess and mitigate technology-related operational risks associated with applications, infrastructure, and cloud environments. Developed and maintained risk management documentation, including risk registers, heatmaps, and reports. Tracked the implementation and effectiveness of risk mitigation strategies, ensuring continuous improvement in operational risk management practices. Communicated complex risk management concepts to diverse audiences, including senior leadership.

Led and participated in the planning, execution, and documentation of comprehensive IT audits across various business units and technology domains. Conducted risk assessments to identify vulnerabilities, assess threats, and evaluate the effectiveness of security controls. Analyzed and interpreted IT security policies, procedures, and standards, ensuring compliance with industry regulations (FFIEC, ISO 27001/002) and frameworks. Collaborated with IT management and business stakeholders to communicate audit findings, recommendations, and action plans. Tracked the implementation and effectiveness of corrective actions resulting from audit findings. Provided excellent written and verbal communication skills to present audit findings and recommendations to diverse audiences.

Installed, configured, maintained, and troubleshoot network devices (routers, switches, firewalls) to ensure optimal network performance and security. Managed user accounts and access permissions for various network and application resources. Provided technical support to internal users for network and application related issues, resolving problems promptly and efficiently.