David Scott Email & Phone Number

Redmond, Washington, United States

Bothell, Washington, United States

Managed day-to-day activities on job site, tracked and updated schedule, communicated with trade partners regarding progress, quality/defects, and material & supply needs, managed homeowner communication, punch list, and close out.

Bellevue, WA

Facilitated the creation, updating, and implementation of insurance, benefits, and annuity-related forms, balancing product, compliance, and operational needs. Analyzed projects for scope, timelines, and implementation. Liaised with Brand, Legal, Retail Product, Operations, and external teams to ensure forms accuracy and functionality. Support Product.

Quality/M&P/Process, AT&T MobilityManaged multiple Consumer M&P processes, acting as point of contact for all questions/issues relating to Equipment Upgrades, Returns, and Warranty Exchange, as well as Voicemail and Contracts. Created and managed intranet content for improved rep performance and customer satisfaction. Created training documentation for.

Coached and motivated reps to higher levels of quality and statistical performance. Acted as liaison between tech support and network engineers to expedite resolution of technical issues. Coordinated interviewing and hiring of new Technical Support Representatives. Assisted in refinement of rep evaluation scorecards.

Effectively managed multiple teams of inbound customer service reps. Mentored supervisors-in-training. Consistently met or exceeded all call center Supervisor expectations, and participated on Attendance committee.

Adeptly resolved escalated customer issues, working toward agreeable solutions for both company and customer. Coached reps through billing issues & policy- and process-related questions. Served as Resolution Desk billing Subject Matter Expert.

Delivered highest-quality customer service while proactively assisting wireless customers. Resolved issues ranging from technical troubleshooting to billing, AT&T policies, handset operation, and rate plan information. Continued development of equipment, systems, and wireless knowledge.

Orlando, Florida Area

Ensured safe and efficient operation of multiple theme park attractions. Responsible for queueing, guest flow, cleanliness, show quality. Also participated in Parade Audience Control, after-hours and special events teams, and Fantasmic opening crew.

Certification, Construction Management

Construction Project Management, Construction Financing, Construction Scheduling, Construction Cost Estimating and Cost Control, Building.

Bachelor'S Degree, Communications

Associate'S Degree In Arts & Sciences