David Shields Email & Phone Number

Based within the Asda Petrol Station, I assist customers with purchases and ensure they always receive an excellent level of customer care. I am also responsible for store inventory, restocking, and answering queries or complaints from customers in a professional and understanding manner. Key Responsibilities include:· Keeping store clean, tidy and presentable for customers· Making all customers aware of new offers and promotions· Answering queries via to assist customers in making purchases· Processing transactions made by cash or card· Acting as the face of the company and upholding a positive brand image at all times

Working for a popular retail business, reporting to the General Manager and responsible for maintaining the sales floor, processing payments and contributing to over annual sales targets. Key Responsibilities include:· Processing transactions including cash/card payments/withdrawals/refunds· Responding to customer enquiries/complaints promptly and effectively· Retrieving items from the stock room when required, such as when the customer’s target item is not on display· Resolving customer complaints swiftly ensuring a mutually beneficial agreement is reached for both the customer and the business

Working with the Ground Maintenance team, I assisted with carrying out daily gardening duties, turfing, transporting bulk loads around the grounds, and general maintenance to ensure all ground maintenance standards were met. Key Responsibilities· Maintaining a safe, tidy, and organised working environment· Following all company policies and procedures/health and safety regulations/emergency procedures] to ensure a safe working environment· Making areas presentable after carrying out works

Working for a busy DIY store alongside a large team of sales assistants and warehouse operatives, I carried out a 12-week work experience placement within their Coatbridge branch. I helped restock shelves, ensured the store was presentable at all times and assisted customers locate products within the store.

Bachelor Of Science - Bs, Cyber Security And Networks

Completed a 2 year HND course at College, my qualifications allowed me to join the pathways program and go straight into my 3rd year.

Higher National Diploma, Cyber Security

Cyber Security Graded Unit 1: A Cyber Security Graded Unit 2: B