Negotiate with general contractor from initial proposal through to final contract agreement.Manage budget for each project to include labor, material, change orders, overhead, accounts payable and accounts receivables.Manage job schedule as regards labor staffing and material deliverables to ensure timeline is maintained.Manage contract/payment disputes with general contractor to include lien and/or bond proceedings with company attorney.

Managed 270,000 subscribers to three financial newsletters, five websites, and three email/faxing alert services.Processed over 2,000 customer queries weekly regarding stock recommendations, portfolio status, trade recommendations, renewals, cancellations, and premium updates.Reduced call abandonment rate from 12% to less then 2% on volume of 3,000 calls weekly.Tracked new business mail drop efforts, detailing response rates and revenue targets. Tracked growth of core business.Supervised five employees.

Managed core business products including DWPI helpdesk, Internet, CD-ROM, microfilm, and document delivery totaling over 32 million in annual sales. Visited clients in Europe, Japan, Canada, and the United States resolving customer issues regarding product content, quality and delivery. Corresponded directly with major Japanese clients totaling over 1 million in annual subscriptions. Managed Fortune 500 customer registrations and customer product training for Derwent's Internet product Patent Explorer. Presented Patent Alert product to over 200 European customers at annual subscriber meeting in Strasbourg, France. Established procedures for annual subscription renewals. Designed and managed renewal letter, notice, and follow up information. Designed and implemented two new Patent Alert product lines, generating over 200K in annual sales.

Managed production, search criteria quality, and document delivery of Patent Alert production cycle, accounting for over 1.5 million in annual subscriptions. Supervised four employees. Results included reduction of customer complaints from 23% to less then 1% per week within first year. Reduced weekly production cycle from seven business days to four.

Coordinated and supervised the filming of over 700,000 documents per month generated by 68 Chevy Chase branches and operation center departments. Oversaw the implementation of micrographic equipment in new branches and coordinated all related training.MANAGEMENT TRAINNG: Thomson Reuters Practical Leadership I & II Thomson Reuters Performance Management for Managers