David Smith Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Unique Sales Engineering role where my technical skills are being utilized to promote the sale of a 100% cloud based video surveillance systems for restaurants, retailers and financial organizations. Manage a team of 8 Sales Engineers globally. Provided solutions that combined video footage with point-of-sale (POS), edge-based analytics, generative AI integration, and more to allow businesses to gain valuable insights and make better data-driven decisions. Responsible for developing a… Show more Unique Sales Engineering role where my technical skills are being utilized to promote the sale of a 100% cloud based video surveillance systems for restaurants, retailers and financial organizations. Manage a team of 8 Sales Engineers globally. Provided solutions that combined video footage with point-of-sale (POS), edge-based analytics, generative AI integration, and more to allow businesses to gain valuable insights and make better data-driven decisions. Responsible for developing a success plan for pilot installations. Maintained relationship with customers through pilot to production. First line of response for technical challenges. Write installation playbooks and technical documentation for configuration instructions using Confluence. Utilize platforms such as Smartsheet, JIRA, and Zendesk to manage data/support ticketing. Show less

Atlanta, Georgia, United States

Held similar roles within 2 separate organizations of JCI, where I was responsible for expanding National business in the Banking and Retail vertical markets. Design large scale and complex security systems to include CCTV, Access Control, Alarm, and Intercom systems. Present sales presentations to prospects, identifying and resolving customer challenges. Convey system requirements to our clients in a way that is easily understandable. Develop and maintain relationships with product… Show more Held similar roles within 2 separate organizations of JCI, where I was responsible for expanding National business in the Banking and Retail vertical markets. Design large scale and complex security systems to include CCTV, Access Control, Alarm, and Intercom systems. Present sales presentations to prospects, identifying and resolving customer challenges. Convey system requirements to our clients in a way that is easily understandable. Develop and maintain relationships with product manufacturers, and ensure product availability to the sales organization. Maintain a working knowledge of the latest Security System products and technologies. Attend major trade show events to provide demonstrations, and to share and gather knowledge of products. Collaborate with team members to ensure all documentation is prepared properly. Assist with pricing and margin analysis. Provide customers with relevant market information relating to competitive analysis and market strategies. Provided CCTV training as needed in collaboration with training department. Selected Accomplishments:-Designed Kitting solution for large retailer that streamlined efficiencies to improve speed of deployment. -Selected to provide Quarterly CCTV On-Boarding Training to new hires. Show less

Southeastern United States

Managed a territory that included over 50 independent/national integrators, consultants, and distributors. Leverage market knowledge and experience to help maximize customers’ return on capital assets. Identify revenue opportunities with new and existing integrators. Maintain a working relationship with key contacts of manufacturers, integration/distribution chain, and consultants. Provide end-user demonstrations, technical product training, and executive presentations. Assist in the design &… Show more Managed a territory that included over 50 independent/national integrators, consultants, and distributors. Leverage market knowledge and experience to help maximize customers’ return on capital assets. Identify revenue opportunities with new and existing integrators. Maintain a working relationship with key contacts of manufacturers, integration/distribution chain, and consultants. Provide end-user demonstrations, technical product training, and executive presentations. Assist in the design & specification, provide pre/post technical support, and prepare proposals. Provide forecast and pipeline reports to management. 50% travel.Selected Accomplishments:-Vertical Market Specialist for the Retail and Critical Infrastructure markets.-Certified “Train the Trainer” for Kantech Corporate Edition Access Control Systems. Show less

Supported up to 25 Retail National Acct Sales Executives in the sale of IP/Analog CCTV and EAS equipment. Designed complete large scale integrated systems for major accounts. Trained sales personnel on new CCTV products, provided customer demonstrations, generated competitive proposals, communicated customer needs to engineering to assist in product development, and maintained a working knowledge of competitive CCTV products. Additional responsibilities were to create and maintain relationships… Show more Supported up to 25 Retail National Acct Sales Executives in the sale of IP/Analog CCTV and EAS equipment. Designed complete large scale integrated systems for major accounts. Trained sales personnel on new CCTV products, provided customer demonstrations, generated competitive proposals, communicated customer needs to engineering to assist in product development, and maintained a working knowledge of competitive CCTV products. Additional responsibilities were to create and maintain relationships within customer’s infrastructure to ensure product requirements were met, and to guarantee smooth system integration with other Retail security applications. 50% Travel.Selected Accomplishments:-Instrumental in winning bids for several large retail accounts such as Lowe’s Home Improvement, Tractor Supply Company, AT&T, Belk, and Food Lion.-Devised several innovative discount programs with existing accounts to maintain profitability.-Maintained quota projections on a consistent basis.-Received 2002 Centurion Club Award for obtaining 161% of quota, exceeding $29 million in revenue. Show less

Various support roles within a 6 year timeframe that solidified my focus on customer service skills.Technical Support Specialist- Assisted 35 to 40 Technicians in the support of EAS and CCTV Equipment in the Retail market. Duties included training personnel on diagnostics, new product specifications and repair techniques. Included travel thorough the southeastern US.Project Coordinator- Responsible for coordinating the installation of Security equipment in the South Georgia area… Show more Various support roles within a 6 year timeframe that solidified my focus on customer service skills.Technical Support Specialist- Assisted 35 to 40 Technicians in the support of EAS and CCTV Equipment in the Retail market. Duties included training personnel on diagnostics, new product specifications and repair techniques. Included travel thorough the southeastern US.Project Coordinator- Responsible for coordinating the installation of Security equipment in the South Georgia area. Interfaced with outside contractors to ensure a timely and profitable install.Customer Engineer- Repaired and installed Retail security equipment in the South Georgia area. Responsible for my individual workload, inventory control, and customer satisfaction. Responsible for maintaining a company vehicle.Selected Accomplishments:-Developed Field technical manual to consolidate several resources which improved resolution times. Show less

Repaired and maintained 2 way communications equipment designed for military applications. Repair was done in field environments at a moment’s notice, in 3 to 6 week increments. I was responsible for the functionality and accountability of test equipment and transportation vehicles. Accountable for the health and welfare of 5 soldiers who shared in the responsibility to maintain the communications equipment installed in over 200 tanks, more than 100 wheeled vehicles, and over 250 individual… Show more Repaired and maintained 2 way communications equipment designed for military applications. Repair was done in field environments at a moment’s notice, in 3 to 6 week increments. I was responsible for the functionality and accountability of test equipment and transportation vehicles. Accountable for the health and welfare of 5 soldiers who shared in the responsibility to maintain the communications equipment installed in over 200 tanks, more than 100 wheeled vehicles, and over 250 individual personnel radios. Show less