Hilary Grainger Email & Phone Number

Ontario, Canada

• Manage multiple projects simultaneously for Small Medium Business customers, such as, Jack in the Box, Denny’s, TimHorton’s, Carl’s Jr, Cannabis Industry and DECIEM.• Managed 20-30 site rollouts for Denny’s & Jack in the Box.• Forecast monthly projects and manage to completion to meet Monthly Recurring Revenue and Annual Recurring Revenue.• Communicate with customers on how to integrate Solink with their business to ensure their needs are understood and met.• Coordinate and hire subcontractors and integrators across different regions globally.• Coordinate and schedule installation workloads for internal Field Services team.• Maintain accurate project reporting and KPI tracking.• Utilize project management tracking tools and internal systems to manage deployments and provide updates to internal andexternal stakeholders.• Manage, track, and approve invoices for suppliers and subcontractors.

Kanata, Ontario, Canada

• Current lead and subject matter expert on United States Cellular Corporation, Enterprise, Cellular South, and Verizon customer accounts.• Supports T-Mobile and Canada customer accounts.• Manage outsourcing group, Wipro, to allocate priorities and daily workload through daily meetings and communication.• Lead in tracking and ensuring continuous update of major demand changes with stakeholders.• Ensure early supply chain involvement for each project with proper resource planning activities to meet customer demands.• Contribute to cost saving measures for the company through efficient and effective shipping methods and anticipating issues before they happen.• Schedule and spearhead weekly meetings to discuss customer accounts, priorities, and resolve pending issues with key stakeholders.• Motivate and collaborate with team members to hit targets and meet tight deadlines.• Proficient with Excel and tools such as pivot tables, charts, v-lookup, formulas, data analysis, and problem-solving.• Received Achievement Award in 2019 & 2021 for recognition of excellent performance and hard work.

Kanata, Ontario

• Managed the AT&T Wireline Account.• Led Time to Invoice KPI (key performance indicator) metric and provided quarterly presentations on results and achievements.• Collaborated with finance and key stakeholders to ensure end to end billing production and revenue collection is optimized.• Participated in 2017-2018 Sarbanes Oxley (SOX) Audit Project performing quality audits and audit reporting.• Proficient in SAP QTC and BPP for all billing related transactions, including but not limited to, invoicing, credit, rebill, taxation, reconciliations, discount applications and reporting.• Reviewed and interpreted contract and legal documents to ensure compliance. • Received Achievement Award in 2017 & 2018 for recognition of excellent performance and hard work.

Kanata, Ontario

• Manage all Customer purchase order (PO) requirements to ensure they meet order booking policy. • Mastered SAP QTC and BPP business systems.• Manage customer request dates, ship dates, and schedule changes with external customers, manufacturers, vendors, stakeholders and market leads.• Manage all Purchase Order related issues through to resolution to ensure customer satisfaction and meet deadlines.• Maintain electronic and paper files/records according to established procedures including, but not limited to, purchase orders, change orders, part numbers, expedites, delivery challenges, etc.• Maintain accurate files that meet both Internal and External audit Sarbanes Oxley (SOX) standards.• Participate and assist in monthly and quarterly revenue pushes to ensure that revenue targets are met for the company.• Manage, collaborate and reconcile all bookings and accounts receivable issues.Notable Achievements: • Received Award in 2013 for recognition of excellent performance.

Associate'S Degree, Interior Decorating

• Developed effective oral presentation techniques and written proposals. Improved communication with emphasis on writing, listening.

Associate'S Degree, Architectural Technician

• Acquired extensive computer skills including AutoCAD, the skills necessary to communicate visually, and developed formal presentation.