Hilary Grainger Email & Phone Number

Ontario, Canada

• Manage multiple projects simultaneously for Small Medium Business customers, such as, Jack in the Box, Denny’s, TimHorton’s, Carl’s Jr, Cannabis Industry and DECIEM.
• Managed 20-30 site rollouts for Denny’s & Jack in the Box.
• Forecast monthly projects and manage to completion to meet Monthly Recurring Revenue and Annual Recurring Revenue.
• Communicate with customers on how to integrate Solink with their business to ensure their needs are understood and met.
• Coordinate and hire subcontractors and integrators across different regions globally.
• Coordinate and schedule installation workloads for internal Field Services team.

Kanata, Ontario, Canada

• Current lead and subject matter expert on United States Cellular Corporation, Enterprise, Cellular South, and Verizon customer accounts.
• Supports T-Mobile and Canada customer accounts.
• Manage outsourcing group, Wipro, to allocate priorities and daily workload through daily meetings and communication.
• Lead in tracking and ensuring continuous update of major demand changes with stakeholders.
• Ensure early supply chain involvement for each project with proper resource planning activities to meet customer demands.
• Contribute to cost saving measures for the company through efficient and effective shipping methods and anticipating issues before they happen.

Kanata, Ontario

• Managed the AT&T Wireline Account.
• Led Time to Invoice KPI (key performance indicator) metric and provided quarterly presentations on results and achievements.
• Collaborated with finance and key stakeholders to ensure end to end billing production and revenue collection is optimized.
• Participated in 2017-2018 Sarbanes Oxley (SOX) Audit Project performing quality audits and audit reporting.
• Proficient in SAP QTC and BPP for all billing related transactions, including but not limited to, invoicing, credit, rebill, taxation, reconciliations, discount applications and reporting.
• Reviewed and interpreted contract and legal documents to ensure compliance.

Kanata, Ontario

• Manage all Customer purchase order (PO) requirements to ensure they meet order booking policy.
• Mastered SAP QTC and BPP business systems.
• Manage customer request dates, ship dates, and schedule changes with external customers, manufacturers, vendors, stakeholders and market leads.
• Manage all Purchase Order related issues through to resolution to ensure customer satisfaction and meet deadlines.
• Maintain electronic and paper files/records according to established procedures including, but not limited to, purchase orders, change orders, part numbers, expedites, delivery challenges, etc.
• Maintain accurate files that meet both Internal and External audit Sarbanes Oxley (SOX) standards.

Associate'S Degree, Interior Decorating

• Developed effective oral presentation techniques and written proposals. Improved communication with emphasis on writing, listening.

Associate'S Degree, Architectural Technician

• Acquired extensive computer skills including AutoCAD, the skills necessary to communicate visually, and developed formal presentation.