As a brand ambassador for NWSB I work to grow the deposit and loan portfolio of the Sellersburg & Clark county market by 1) cultivating the established community focused environment & 2) attracting & growing new business by providing personalized services for each individual, family, & business that I serve. I do everything in my power to help my team grow personally and professionally. Our guests will be shown great care and attention as we strive to meet all of their banking needs. I oversee service of all branch operations and compliance to state and federal regulations.

As a Certified Trainer, I was responsible for consistently demonstrating the five characteristicsof Knowledge, Training Skill, Speed & Accuracy, Leadership, and Attitude. I was a brand ambassador for Chick-fil-A, as I supported new operators and their teams at Grand Openings; helped coach tenured team members on re-aligning with operating standards at Company Owned Restaurants; and introduced the brand to staff working for another company and training them on how to prepare food the Chick-fil-A way at Licensee Grand Openings.

My direct leadership and collaboration efforts consistently achieved target margins in food cost, labor, and waste within .05%; oversaw shifts for a rapidly growing 8M+ restaurant while coaching, developing and inspiring over 120 people; collaborated with other leaders consistently to produce sales growth of at least 12% YOY and profit margins of 16%; proactively created, implemented, and modified policies to increase customer satisfaction scores, eliminate food waste and increase employee productivity; set goals for team members and evaluated performances; utilized communication skills and conflict resolution as issues arose concerning guests and/or team members; upheld compliance with local, state, and federal health and sanitation codes; directed day-to-day operations related to ordering inventory and managing accounts receivable

Oversaw a portfolio including 22M in deposit accounts and 9M in loans; cultivated the sales, operations and business development within the branch; created and analyzed management information and reports; exemplified customer care, utilized conflict resolution skills and used my communication skills to maintain customer relationships and obtain new business; coordinated motivational activities and friendly competitions among employees; facilitated coaching sessions to develop and grow employees; represented the bank while interacting with local chamber of commerce; promoted and publicized products and services

Directed team to grow core deposit to 7M and loan goals to 20M, even leading my team to achieve “branch of the month”; preserved and enhanced existing relationships with customers, as well as expanded new business; ensured each employee upheld the institution’s core Customer Service Standards; conducted coaching sessions to train and develop each individual employee

Processed and recorded approximately $7MM of merchandise into corresponding matrices; created matrices which allowed management to analyze national and international markets and strategize accordingly; performed cost analysis between the current and previous quarter; communicated effectively with carriers regarding new shipping rates