Manages technicians and inventory for Northern California Security company. I establish training guidelines for new technical staff, provide technical support to office administrators and in field technicians, and oversee purchase and application of new products. Provide remote training to new hires and out-of-state managers. Frequently plans out installations with customers and provides detailed information on proper system coverage. Responsible for inspection of large jobs in the Northern California region to provide system recommendations and equipment proposals. Represents the company as a prime technical contact for large projects. Interacts with external professionals on new product applications and tests new products coming to market.

Provided over-the-phone and remote technical support for both customers and technicians. Used remote desktop software to solve networking problems and troubleshooted equipment and usage issues. Measurably reduced service truck rolls. Established new training guides, and product documentation.

Installed and serviced residential and commercial burglary and surveillance systems. Managed personal inventory and time to fulfill all duties as required on a daily basis.

Installed and serviced home security systems.