David Stefanski Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Analyze risk associated with potentially high AML risk customers, based on customer profile and identified customer activity. Recommend and undertake supplemental enhanced due diligence when required, including escalation of suspicious activity to the Financial Intelligence Unit (FIU). Review, complete, and validate missing EDD information and conduct periodic reviews of customer profiles for Commercial and Retail customers. Perform research using external and internal resources. Document reviews in case management system, in accordance with established standards and processes. Monitor individual quality of work and improve on a daily basis. Share best practices with team members. Assist team lead in gathering information for reporting purposes. Manage the case queue and identify bottlenecks with downstream teams or clients, working with them to complete requests and reduce the number of outstanding requests. Continuously looking to improve process.

Perform credit investigations and due diligence for commercial credit inquiries that are complex and sensitive in nature. Handle a large volume of credit investigations within extremely tight time frames in which decisions are based on a good deal of independent judgment required in handling investigations of a complex nature. Handle special projects regarding the department as needed. I have also had the pleasure of partaking in a focus group to help better the process of the department as well as several pilot and test groups.

Negotiate and settle claims with customers and or deal with more difficult customers or collect losses from responsible party. Apply the escalation process to any given situation. Focus on when to escalate a case or incident and or what criterion requires escalation. Use appropriate investigative techniques to analyze information needed and determine liability, impact of each case, including the mitigation of financial losses and or business interruptions to Wachovia. Evaluate very complex cases and determine research information and sources needed to make a recommendation regarding case disposition. Answer customer calls and work cases courteously and calmly and with a sense of urgency. Resolve customer inquiries with respect for the customer’s viewpoint. Perform general and complex, specialized account handling functions. Network and develop effective contacts to assist in case processing and decision making. I was awarded the Wells Fargo Gold Coin Award in January of 2010.

Customer Advocate for GBG Deposit Account Underwriting-High Risk MSB; Support senior underwriter who underwrites potential MSB (money service business) high risk customer deposit accounts opened by the General Bank from a risk, regulatory, and compliance standpoint. Use appropriate underwriting procedures to analyze submitted documentation and to evaluate risk to Wachovia. Demonstrate the ability to evaluate and identify complex issues and formulated recommendations. Read and interpret legal information. Answer internal/external customer calls and work cases with a sense of urgency. Demonstrate clear understanding of the Bank Secrecy Act and US Department of Treasury's Financial Crimes Enforcement Network (FinCen) functions.

Collection of past due balances for Maersk Sealand. Dispute resolution and making financial adjustments to the accounts. All contact is done threw phone, fax, and e-mail

Responsible for reporting daily departmental statistics to senior management. Also a member of the of the internal audit team. Responsibilities included compiling data for quarterly E&Y audit and participated in the Sarbanes Oxley audit to test that the department’s internal controls worked successfully.

Responsibilities included collection of funds for numerous banking portfolios which included Wachovia Merchant Services, Chase Merchant Services, and SunTrust Merchant Services just to name a few. ACH credit and debits were one of the many tools that were used to collect on balances while maintaining a high collection rate with annual gross collection reaching 1.5 million. Generating and reviewing various statistical reports and telephone contact with numerous merchants and banking institutions were also key tools. Additionally responsible for the decision making of placing accounts in the fraud department by reviewing the accounts for certain criteria and placing accounts in bad debt when necessary.

Responsible for inbound telephone calls for all Platinum Accounts. This included retrieving account balance information, transaction information, and customer disputes. Also responsible for making travel arrangements for high profile card members.

Responsible for the investigation process to determine whether fraudulent credit card claims were true fraud or card holder liability by following Visa and MasterCard guidelines. This included inbound and outbound contact to numerous law enforcement agencies, cardholders also contacting merchants for information pertaining to the fraudulent transactions such as copies of signed sales receipts and video evidence that may be available. I would also contact credit bureaus to place alerts on their respective credit reports.