David Stuart Email & Phone Number

Colorado, United States

• Define services to assist customer with deployment of purchased solutions.• Evaluate proposed or existing Network Security hardware and software BoM’s to meet customers existing and future needs.• Design technical solutions for customer environment.• Train sales teams to improve awareness of security solutions and services.• Acts as a resource to team members for areas of expertise.• Review proposed solutions with customers to address questions, concerns, and increase close rate.• Identify additional opportunities outside security.• Bring in additional specialized resources as necessary.• Deliver presentations around security products/offerings to all levels of management.

Roswell, Ga

• Provide pre-sales technical support to account manager and customers• Develop and implement POCs.• Conduct technical meetings with customers to highlight products and solutions.• Conduct technical pilots and competitor reviews.• Hold on-going education sessions with customers.• Assist with initial implementation of products and solutions.• Perform limited post-sales support.• Facilitate technical service request escalations and resolution.• Check Point certified Cloud IaaS expert (CCVSE)• Cloud virtual team member for Georgia• Assist customers with deployment of Cloud Guard products

Greater Atlanta Area

Work with sales teams to educate and support our partners on our products and services and assist in closing business with their customers.Communicate best practices to improve overall results with all evaluations, deployments and win rate on POCs.Work closely with partners, customers and field sales teams to deliver information from the field to internal product managers to help improve our products and services.Develop white papers, videos, and other content as neededWork with peers and other leaders across SonicWall to deliver our message to partners, customers, and prospects.Deliver thought leadership messaging to portray industry expertise to our customers.Obtain thorough grasp of customers’ business and technical issues in order to architect a compelling solution and clearly articulate how SonicWall solves the customer’s specific challenges.These engagements include technology presentations, customized product demonstrations, Proof of Concept exercises and concise architectural/solution documentation.Travel to assist SonicWall account teams and SonicWall partners in closing deals and service strategic customers as they implement and maintain SonicWall products.Work effectively within partner and customer organizations by building stronger relationships from C level to the technical level personnel.Maintains and regularly exercises expert level certification in applicable SonicWall solutions as directed by management.Assist with partner and customer projects, aiding consultants and communicating with the customer and the SonicWall Services team in a clear and timely fashion, thereby ensuring successful implementation.Deploy and maintain home lab consisting of all key SonicWall solutions as a tool for demonstrations and professional development.Prepare and present the technical advantages a SonicWall solution in front of large groups at trade shows, partner events and other internal sessions.

Loganville

Greater Atlanta Area

• Tier 3 escalation point for responsible issues.• Support of Fortinet products including fortigate and fortimanager.• Support of Arcsight, tuning and filter creation• Support of Juniper RVA• Responsible for all certificate authorities used by level 3. Including creation of certificates. • Assisted app owners with installation and troubleshooting of certificates. • Created training for other tier 3 members for certificates.• Primary contact for all certificate issues throughout level 3.• Created training for tier 2 for all AUP issues.• Wrote current procedures for DoS mitigation of IPv6 • Configuration of Customer policies on Checkpoint Firewalls..• Configuration and troubleshooting of issues related to Nortel Contivity switches.• Configuration of Customer policies on Watchguard Firewalls.• Troubleshot access issues using resources such as TCPDump or snoop.• Insure policies created were compliant with company standards.• Configuration of site to site VPN tunnels on checkpoint 4.1, NG and Nortel.• Troubleshooting and resolution of issues related to supported infrastructure..• Evaluate DoS attacks reported by end customers.• Manage the Perimeter firewalls used to secure Level 3 Communications. Troubleshoot and resolve DoS attacks against customers on the Level 3 network including creation of Juniper Firewall filters and Cisco ACL’s. Resolve employee SecureID issues and create new accounts. Resolve employee access issue. Resolve employee VPN and remote desktop issues. Address AUP complaints.