As an Application Manager at Samelet, I specialize in overseeing the development and implementation of innovative software solutions that enhance operational efficiency and drive business growth. With a strong background in project management and a keen eye for detail, I lead cross-functional teams to deliver high-quality applications that meet the evolving needs of our clients. My expertise includes managing complex projects, optimizing processes, and fostering collaboration among stakeholders to achieve strategic objectives.

-Strong understanding and Hands On experience at Salesforce and CISCO collaboration solutions - functionality and best practices.-Team Management-Responsible for all communications channels with our customers include: call centers and PBX, Written channels - Web Chat, WhatsApp, Facebook, Email and SMS.-Extensive practice in IVR and CTI, ICR, BOTs- self service automation and integrations.-System design and architecture for large scale projects in the field of CRM, Telephony & OMNI Channel.-Responsible for Resource Scheduling Software both sales and service

-System Design for large scale projects-Responsible for all telecommunications operations-Managing software projects in the field of CRM, Telephony & OMNI Channel-Extensive practice in the field of CISCO collaboration solutions-Strong understanding of Salesforce.com functionality and best practices-Responsible for Resource Scheduling Software both sales and service-Hands On

Establishing Project Methodologies and define key performance indicators,Tracking ongoing projects,Risk Analysis,Project Support - Create Forms and Templates inorder to simplify communication, record-keeping and reporting.