David Sutton Email & Phone Number

Westford, Ma

Responsible for the resolution of highest priority external client troubles in a fast paced technical support environment. Driven by an SLA driven repair expectation of <6 hour time to resolution for premier service client troubles. Duties include comprehensive troubleshooting of facility, service and feature based issues using T1 delivery methods on a converged voice and data network with focus on resolution techniques for a wide range of issues affecting the delivery of business class Voice and Data services. Experience with data networking, including testing and troubleshooting in an operational environment, and utilizing networking skills in a diverse multi-vendor, multi-faceted, data/voice converged network. Knowledge of DS1, DS3, multiplexing, xDSL, ATM, TDM. Proven customer service and Internet support experience. Strong communication and coordination skills in an escalated multi-vendor environment. Experience with setup and configuration of CSU/DSU devices.

Teach 25-30 inmates computer and electronic skills in a classroom and workshop environment using the CompTIA A+ Certification guidelines. Computer instruction includes basic and advanced hardware and software troubleshooting and installation. Electronic instruction includes basic component theory and identification along with schematics.Key Achievements:Helped inmates to acquire skills for the real world.After being released, a recent student obtained a job repairing PCs.COMM

Level I Engineer responsible for training of new employees in using Cisco Wan Manager, Telnet session, MetaSolv and building PVC's. I provided customers with Data and Internet service. While preparing all large and complicated network swap outs, installations and service activations, I was one of the senior members of the rehoming of customer services off the Verizon copper lines and onto CTC Fiber Optic Network and verified customer connectivityKey Achievements:Configured Cisco RoutersPerformed T1 testing with VerizonAssigned IP Addresses to Cisco routers through Metasolv

Provided network support from the DSL line to all of the server and desktops. I was the System Administrator for 6 Dell 2450 servers (Firewall Server, 3-File and Print Servers, 1-Exchange Server and 2-SQL Servers.) using Windows Server 2000 technologyKey Achievements:Desktop support for all Dell desktop and notebooks operating Windows 2000 Professional EditionCreated and maintained user accounts and network directoriesCreated and maintained DHCP serversConfigured and maintained Cisco 2948G-L switchInstalled and configured Check Point FirewallLiaison between company and Vendors

Provided technical support for the HP Vectra XU, Kayak XU, XA and XA-S series of PCs in a Client/Server networking environment. I supported HP, LH2, LH3 and LC2000 Series of NetServers.Key Achievements:Configuration of Switches, Hubs, Media Translators, Disk Drives, Raid ControllersInstallation and support of Windows NT,4.0 Workstations, Windows NT 4.0 Servers, Visual C++, HP SuperStore tape software, HP JetAdmin, HP TopTools, RAS and UPS services

Recommended and certified a 400 MHz VAX server in a PC enclosure to meet FCC and CE class A limits enabling the company to sell it as a product. I was selected to consult with a PC company in Italy to resolve EMC problems between a network and PC which enabled both companies to sell both products.Key Achievements:Established and coordinated EMC test procedures for the company's French subsidiary for the purchase of PCs and PC options.Selected as a corporate liaison with Tandy Corporation to coordinate test procedures for the purchase of PCs and peripherals purchase for resale.

Networking

Mcse

Electronics

Education record