David Swaddle Email & Phone Number

Malta

• Handle customer queries and complaints over call, chat, email and social media.
• Be the public face of Paddy Power/Betfair and act as an advocate of the brands.
• Ensure customers feel listened to and supported regardless of their support query.
• Follow all Paddy Power/Betfair policies and procedures in relation to customer issue resolution.
• Achieve targets to ensure that our customers receive the best possible service. We focus on a variety of metrics… Show more
• Achieve targets to ensure that our customers receive the best possible service. We focus on a variety of metrics, including quality scores, handle times, customer feedback, in order to wow our customers.

Malta

• Developed strong, trusting relationships between clients and agency partners, providing leadership and support during strategy,ideation, and execution.
• Developed unique strategies building upon current client strategies within the digital arena to meet/exceed marketing objectives.
• Developed and maintained campaign schedules to ensure all activity is strategic, integrated, targeted and measurable against clear campaign objectives.

Maritime Hotel, Southwell Business Park, Southwell, Isle Of Portland, DT5 2NA

• Representation of the hotel in the market place and development of relationships with key accounts.
• Providing managing directors with regular reports on operating objectives and fiscal performance.
• Using budgeted resources to maximise guests' satisfaction & optimise revenues.
• Manage all independent revenue and expense streams to ensure profitability.
• Continually develop the hotels brand.
• Develop and implement staff training… Show more

12-16 Leazes Lane, Newcastle Upon Tyne, NE1 4PF

• Manage a number of teams within three operational sites, responsible for the productivity, efficiency and communication climate in aid of maximising operational output.
• Formulate an operational model that would identify, anticipate and satisfy the needs of the customer, maximising sales during heavy trading periods.
• Employ competitive pricing and innovative marketing strategies to maximise revenue streams.
• Redesign operational processes, implementing policies and… Show more
• Redesign operational processes, implementing policies and procedures more aligned with organisational and customer expectations. Show less

Centurion Bar & Deli, Grand Central Station, Newcastle Upon Tyne, NE1 5DG

• Scheduling of employees around planning, supervising and allocating the day-to-day activities of the bar.
• Manage all cash and day to day transactions and produce accurate financial reports.
• Responsible for the oversight of customer service performance levels, ensuring the transmission of managerial information throughout the hierarchical structure.
• Representation of the organisation in support of its long term objectives, including the communication & negotiation of… Show more
• Representation of the organisation in support of its long term objectives, including the communication & negotiation of key accounts.
• Managed and represented the organisation with all aspects of their cask ale operations. Show less

Professional Certificate In Management Lv.6

Studying towards a Senior Business and Technical Qualification in Business Management. Modules are as follows: Finance and Marketing.

Nvq Hospitality Management Lv.3

Studies various modules on operational management, specifically regarding the hospitality Industry.h Modules Include Cash Handling.

Btec National Award In Business Lv. 3

Modules focused more on specific functional department within an organization. Modules consisted of; Aspects of Employment Law Development.

Btec National Certificate In Business Lv.3

Modules focused on an introduction business management and the processes involved Module content as below; The Business Environment.