• Handle customer queries and complaints over call, chat, email and social media.• Be the public face of Paddy Power/Betfair and act as an advocate of the brands.• Ensure customers feel listened to and supported regardless of their support query.• Follow all Paddy Power/Betfair policies and procedures in relation to customer issue resolution.• Achieve targets to ensure that our customers receive the best possible service. We focus on a variety of metrics… Show more • Handle customer queries and complaints over call, chat, email and social media.• Be the public face of Paddy Power/Betfair and act as an advocate of the brands.• Ensure customers feel listened to and supported regardless of their support query.• Follow all Paddy Power/Betfair policies and procedures in relation to customer issue resolution.• Achieve targets to ensure that our customers receive the best possible service. We focus on a variety of metrics, including quality scores, handle times, customer feedback, in order to wow our customers. • Verify customer details to ensure account security and fraud prevention. Show less

•Developed strong, trusting relationships between clients and agency partners, providing leadership and support during strategy,ideation, and execution.• Developed unique strategies building upon current client strategies within the digital arena to meet/exceed marketing objectives.• Developed and maintained campaign schedules to ensure all activity is strategic, integrated, targeted and measurable against clear campaign objectives.

• Representation of the hotel in the market place and development of relationships with key accounts.• Providing managing directors with regular reports on operating objectives and fiscal performance.• Using budgeted resources to maximise guests' satisfaction & optimise revenues.• Manage all independent revenue and expense streams to ensure profitability.• Continually develop the hotels brand.• Develop and implement staff training… Show more • Representation of the hotel in the market place and development of relationships with key accounts.• Providing managing directors with regular reports on operating objectives and fiscal performance.• Using budgeted resources to maximise guests' satisfaction & optimise revenues.• Manage all independent revenue and expense streams to ensure profitability.• Continually develop the hotels brand.• Develop and implement staff training programmes.• Implement a set of principles and core values, focused on team cohesion, to Influence the team’s behaviour and performance. Show less

• Manage a number of teams within three operational sites, responsible for the productivity, efficiency and communication climate in aid of maximising operational output.• Formulate an operational model that would identify, anticipate and satisfy the needs of the customer, maximising sales during heavy trading periods.• Employ competitive pricing and innovative marketing strategies to maximise revenue streams.• Redesign operational processes, implementing policies and… Show more • Manage a number of teams within three operational sites, responsible for the productivity, efficiency and communication climate in aid of maximising operational output.• Formulate an operational model that would identify, anticipate and satisfy the needs of the customer, maximising sales during heavy trading periods.• Employ competitive pricing and innovative marketing strategies to maximise revenue streams.• Redesign operational processes, implementing policies and procedures more aligned with organisational and customer expectations. Show less

• Scheduling of employees around planning, supervising and allocating the day-to-day activities of the bar.• Manage all cash and day to day transactions and produce accurate financial reports.• Responsible for the oversight of customer service performance levels, ensuring the transmission of managerial information throughout the hierarchical structure.• Representation of the organisation in support of its long term objectives, including the communication & negotiation of… Show more • Scheduling of employees around planning, supervising and allocating the day-to-day activities of the bar.• Manage all cash and day to day transactions and produce accurate financial reports.• Responsible for the oversight of customer service performance levels, ensuring the transmission of managerial information throughout the hierarchical structure.• Representation of the organisation in support of its long term objectives, including the communication & negotiation of key accounts.• Managed and represented the organisation with all aspects of their cask ale operations. Show less