David Tanner Email & Phone Number

Spokane, Washington Area

• Tier 2 support and training for computer, VDI, printer, and phone deployments for Tier 1 Technicians.• Lead Technician on various hardware and application upgrade projects, including: planning, documentation, testing, revising build/deployment processes, and writing training documents.• Test, document deployment processes, and add new printers/peripheral devices to the DS Engineering portfolio.• Tracker assignment duties including creating build sheets, assigning Technicians, and communicating with managers for required hardware and software licensing needs.• Responsible for organizing and hosting bi-weekly departmental meetings surrounding process changes and team improvement.

Spokane, Washington Area

• Provide systems administration support including troubleshooting, group policy management and user account setup• Train and provide direct support to end users regarding hardware and software. • Assess and resolve application compatibility issues with Windows 7. • Assemble and install a wide array of computer systems, workstations, phones, printers and peripheral hardware. • Test and provide support for application deployment projects. • Work directly with hardware vendors regarding warranty support. • Learn and implement new technologies in order to streamline processes

Post Falls, Id

Perform hardware and software installations and provide high-level customer care, training, and technical support.Document help desk tickets and resolutions.Assemble and install a wide array of computer systems, workstations, and peripheral hardware.Install, configure and secure hubs, routers, switches, controllers, and other related networking equipment.Provide systems administration support including troubleshooting, group policy management and user account setup.

Post Falls, Idaho

Associate'S Degree, Information Technology

Associate'S Degree Information Technology