Senior Distributed Systems Technician
Current- Tier 2 support and training for computer, VDI, printer, and phone deployments for Tier 1 Technicians.
- Lead Technician on various hardware and application upgrade projects, including: planning, documentation, testing, revising build/deployment processes, and writing training documents.
- Test, document deployment processes, and add new printers/peripheral devices to the DS Engineering portfolio.
- Tracker assignment duties including creating build sheets, assigning Technicians, and communicating with managers for required hardware and software licensing needs.
- Responsible for organizing and hosting bi-weekly departmental meetings surrounding process changes and team improvement.