In my current role of Managing Partner & Executive Vice President, Services & Solutions:I am responsible for developing and directing the execution of day-to-day operational processes aimed at facilitating clients in achieving educational and business goals and optimizing the customer journey. I am administering departmental budgets for various service delivery projects while creating new educational offers for K-12 clients with informative, administrative, human resource, and talent management goals. I am also conducting effective training programs for staff members to communicate organizational standards while evaluating contractors and staff performance to recommend improvement strategies. I am determining long-term school improvement, leadership development, and project, grant, and enterprise management initiatives to accomplish strategic business goals.Below are some of my Key Achievements in this role:► Generated revenue of over $1M and $1.4M respectively for 2018 and 2019 by crafting and selling educational consulting programs.► Enhanced digital/online revenue streams by developing and launching the redesigned company website, employee portal, pricing models, and sales cadence calls.

Directed 285 fulltime employees and 250 part-time employees/contractors, including 5direct reports. Responsibilities include hiring and retaining employees in the areas of curriculum & instructional, technical, project management expertise which support the implementation and adoption of Pearson products. Key activities include:• Development and maintenance of a professional development plan to keep all staff current and highly utilized with the correct skill set aligned to the Learning Services business unit strategic direction. • Employee skill assessment and development• Implementation methodology development and maintenance• Utilization planning and monitoring of employees and contractors• Budget management of over $33,300,000.00 across multiple budget lines• Responsible for customer satisfaction which results in high net promoter scores on more than 30,000 professional services engagements each year• Responsible for staffing and delivering school improvement services as a school turnaround partnerAccomplishments:• Designed the delivery organization to support sales and product organizations• Sized the delivery organization to match budget and revenue and product adoption goals• Implemented measures of customer satisfaction based on net promoter and customer satisfaction scores.• Delivered customer Net Promoter scores which exceed industry benchmarks.• Implemented new professional services automation system.

As the Vice President of Implementation Services I am responsible for all implementations of PowerSchool, Inform, and Chancery SMS world wide. My major accomplishments include:Provided project management for the implementation of Chancery SMS for the Houston Independent School District. This project provided a new SIS for over 250 schools. All schools were migrated in one school year.Restructuring of the Implementation Process to increase customer satisfaction and reduce overall customer concerns.Managed a 18 million P&L for Pearson Implementation and Data ServicesExceeded all financial goals set by the business for 2006 - 2009Implemented new Student Information Systems in over 500 school districts in 2009.Received Employee of the year 2007Served as member of the Pearson School Systems leadership team reporting to the COO.Recovered over 1 million in missed revenue.

Duties included: directing all project personnel, tracking financials, interfacing with the client at the executive level, developing statements of work, and project change requests. Sample of Projects managed for IBM included:Large Chicagoland suburban school, Community Consolidated District 15. Project Managed the districts year one teaching and learning with technology project. Provided Project management for PeopleSoft Student Administration Implementation for City Colleges of Chicago Development of Instructional Technology Architecture which included high level network design, logical network design, network bills of materials, and building blue prints for Community Consolidated District 15.Managed the design and implementation of the Educational Data Warehouse for large suburban school district.Project Executive responsible for the implementation of a statewide student information system for the State of North Carolina.

of Public InstructionAccomplishmentsServed as deputy to the Chief Technology Officer.Provided technology strategic planning for the entire agency.Provided investment and resource management for a $19,000,000 budget for all Information Technology Services divisions.Provided leadership and direction to ensure internal and external (117 school districts) customer satisfaction for all agency information technology projects.Developed processes to improve the operation and procedures of Information Technology Services area.Project managed the RFP, selection and implementation of the new statewide North Carolina Student Information System and Data Warehouse. The total project cost was $54,000,000. The project management included the contract negotiations with the subcontractor Pricewaterhouse Coopers. In addition as project manager I communicated and provided the project with the North Carolina General Assembly, North Carolina State Board of Education, the school districts with-in North Carolina, and other state agencies. In addition I developed the financial plan for the project which was presented and approved by the State Board of Education and the North Carolina General Assembly.Administered all technology contracts both internal and external the North Carolina Department of Public Instruction.Initiated an agency wide implementation of Lotus Notes, Domino.Doc, and Learning Space.Initiated and coordinated the annual student information management system (SIMS) training symposium with attendance of over 2,000.Re-designed and oversaw renovation of the agency training facility, instructional software review center and professional libraryManage helpdesk with 12 employees serving 117 Local School DistrictsManaged the development of the Department of Public Instruction's Agency Technical Architecture

AccomplishmentsDeveloped and provided leadership for the Orange County Schools Technology Plan, which integrates technology into instruction and administration.Project managed the implementation of local area data, video, and voice networks in 19 schools. The total cost of this project was $6,000,000. This project used 5 subcontractors and was completed on time on budget.Designed, implemented, and championed the district's wide-area-network that provided Internet access to 2500 computers.Developed and maintained the Orange County Schools web site on a Windows NT server using Front Page 98.Oversaw the implementation of the North Carolina Computer Skills Curriculum, which resulted in an 85.1 passage rate on the North Carolina Test of Computer Skills.Designed and implemented a telecommunications system, which provided every teacher a telephone and voice mail. This project cost was $1,000,000.Oversaw the Technology Bond, State Technology Trust Fund, Computer Repair, and Technology Capital Improvement budgets (over $4,000,000).Designed and implemented a replacement schedule for all information technology assets.Planned a new media automation system to provide students access to library resources online.Supervised a staff of 26, which included technology specialists, media coordinators, and centrally based technical staff.Managed computer and telephone repair for the entire organization.Transformed accessibility of all financial and human resource AS400 applications from dial-up to the Wide Area Network utilizing TCP/IP.Project Managed the implementation of the multi-user version of the student information management system in all 19 schools.

AccomplishmentsWrote the approved Edenton-Chowan Schools Technology Plan.Engineered and coordinated the implementation of network infrastructure system-wide.Implemented a North Carolina Information Highway videoconference facility at Holmes High School to provide distance learning.Planned and implemented high speed Internet access for Holmes High School.Planned and implemented media automation upgrades.Administered the State Technology Trust Fund and ESEA Title VI funds.Supervised media coordinators and technology staff.

AccomplishmentsCo-directed the development of the Pitt County Schools Technology Plan and wrote the technical infrastructure sections of the plan.Planned and managed the implementation of network infrastructure for eight middle schools and five elementary schools.Planned and provided system level staff development related to the implementation and integration of the North Carolina Computer Skills Curriculum.Designed and managed the system technology repair contract.

AccomplishmentsInstalled, implemented and supported the technology in the new J.H. Rose High School facility.Provided staff development for teachers on new and current technology.Planned the implementation of CTB McGraw Hill Instructional Management in science, math, English, and vocational education.

Taught Grades 6-8 Computer Applications and Career Guidance