Training of current and new employees in selling skills, understanding our service solutions and customer serviceWorking with the General Manager to develop the store’s plan to execute the company, market and district targets for the year and following up with the progression of the planResponsible for ensuring that customer service is to our customer’s satisfaction through consistent coaching and validation of sales consultants’ execution of Selling Skills behaviors. Controlling expenses and maximizing profit through balancing the Profit and Loss statement monthlyManaging labor on a weekly basis based upon high traffic hours to ensure that productivity is met.Developing the leadership talent within the store by teaching the Department Supervisors on how to understand the business and how behaviors impact results.

Responsible for the execution of services performed in our Computer Repair and Car Audio Installation DepartmentsMaintained and validated accuracy of the daily paperwork to ensure Customer Data Privacy and accurate turn time of repairsCoached and trained Geek Squad Agents in their roles and validated the execution within their rolesCoached and trained Sales Associates to sell Geek Squad Services to ensure that the store met their services targets monthly

Responsible for the day to day operations of a 49 million dollar store through:Training of current and new employees in selling skills, understanding our service solutions and customer serviceCreating the plan of business for the store to execute for the year and following up with the progression of the planResponsible for ensuring that customer service is to our customer’s satisfaction by partnering with our district installation teams for seamless execution and resolving customer issuesControlling expenses and maximizing profit through balancing the Profit and Loss statement monthlyManaging labor on a weekly basis based upon high traffic hours to ensure that productivity is metMaintaining a consistent culture through performance management of associates

Responsible for the day to day operations of a 49 million dollar store through:Training of current and new employees in selling skills, understanding our service solutions and customer serviceCreating the plan of business for the store to execute for the year and following up with the progression of the planResponsible for ensuring that customer service is to our customer’s satisfaction by partnering with our district installation teams for seamless execution and resolving customer issuesControlling expenses and maximizing profit through balancing the Profit and Loss statement monthlyMaintaining a consistent culture through performance management of associates

Responsible for the day to day operations of a 10 million dollar departmentTraining of current and new employeesEnsuring the accuracy of inventoryCreating the plan of business for the department on a monthly basisInvolved in the creation of innovation for new approaches to customer serviceRan a Top 100 department for the year

Responsible for the day to day operations of a 13 million dollar departmentTraining of current and new employeesEnsuring the accuracy of inventoryCreating the plan of business for the department on a monthly basisInvolved in the creation of innovation for new approaches to customer serviceResponsible for ensuring that customer service is to our customer’s satisfactionRan a Top 150 department for the year

Responsible for the day to day operations of the Customer Service DepartmentTraining of current and new employeesCreating the plan of business for the department on a monthly basisResponsible for Payroll and Creation of SchedulesResponsible for ensuring that all forms of payment throughout the store were accurateHelped in ensuring that all employee files were accurate according to the Dept of Labor standardsTop Gun (Best in the Region) 2001, 2003, 2004

Responsible for the customer flow of the Customer Service DepartmentTraining of current and new employeesResponsible for the execution of the plan of business for the department Daily balance of forms of payment

Responsible for handling returns, exchanges and price matches of customers’ products Handling cash, check, gift card, and credit card transactionsOffering products and services to customers