David Trammell Email & Phone Number

Dallas–Fort Worth Metroplex, Texas, United States

I serve as the Director of IT Service Delivery for one of our largest clients, Texas Instruments. I oversee a team of 150 resources, including four direct managers within the ITOPS organization. We manage the Dallas Data Centers, Desktop Support Services, Network L2/L3, Cable team, Server Support - Windows/UNIX/Solaris/RHEL/DBA's, conference room, print environment, voice/mobility customer care, and global asset management teams. I align departmental goals with company objectives to support growth and efficiency and present advanced analytics to upper management on a monthly basis for SLA and KPI reporting.At TSP, we invest in our people as they are our product. We are always striving for continuous growth and development in an effort to meet the needs and wants of our customers. We are committed to providing an environment that gives our employees the opportunity to achieve their fullest potential.

Dallas/Fort Worth Area

I serve as a Senior Field Service Manager of IT Operations Service Delivery for one of our largest clients, Texas Instruments. I provide leadership to a 100-member team, constituting mainly in the ITOPS environment. My responsibilities include managing various critical areas such as US Deskside Support, Clean Room, Executive Support, AV, Enterprise Print, Conference Room, Client Operations L3, L3 Server Support (Windows/UNIX/Solaris/RHEL/DBA's), L3 IT Support Tools, Global Asset Management, and VCC/MCC Teams, ensuring seamless and efficient operations in these domains. We are consistently surpassing SLAs and KPIs, our team delivers exceptional service, a success that is reported monthly to our customers' upper management, ensuring transparency and accountability in our operations. We maintain strategic alignment with our customers, ensuring our services and initiatives are tailored to meet their specific needs and objectives, fostering a mutually beneficial partnership. * Proficient in delivering strategic and operational recommendations to optimize customer processes and enhance outcomes. * Proven track record in driving tangible efficiency improvements, resulting in significant cost savings for clients. * Executes monthly cost recovery, budget, and finance reports, to ensuring accurate financial tracking and analysis. * Effectively managed workloads to support on-site projects, leading to annual cost avoidance for the customer exceeding $300k, showcasing a commitment to efficient project management and client savings. * Serves as the primary point of contact for our client, managing all communication and addressing escalation issues effectively and efficiently. * Collaboratively work with all my teams to ensure we not only meet but exceed our contractual client service-level agreements (SLAs) and surpass our key performance indicators (KPIs), fostering a culture of excellence and client satisfaction.

Dallas/Fort Worth Area

Managing the Global Asset Management Team, Cherwell Team, SharePoint Team, Project Managers, and Level 3 IT Support Teams for Texas Instruments • Identified application support gaps and implemented a cross-training matrix, effectively closing these gaps, and enhancing team capabilities. • Led the identification and transition of lower-level tasks overseas, allowing the GAM Admin Team to focus on optimizing current processes and efficiencies. • Contributed to the design, development, and implementation of the new ITSM Tool, Cherwell, integrating ticketing system, change management, and asset management functions for enhanced operational efficiency.

Dallas/Fort Worth Area

Team Lead For The Global Asset Management Team: • Implemented ticket handling guidelines resulting in an impressive 82% reduction in the GAM Team’s ticket backlog, enhancing team efficiency and responsiveness. • Provided training and oversight for the seamless transition of Global Asset Management Admin tasks to the GAM India Team, ensuring a smooth transfer of responsibilities. • Maintained monthly Customer Satisfaction Rate above 98% for GAM Teams, reflecting a commitment to exceptional service and client relationships. • Developed and built the SharePoint Workflow for the current Contract Renewal Database, still used today, database contains over 750 contract renewals. Responsibilities Include: • Software and Hardware Contract Renewals • Server Database Management • Assign Software Licenses • Lease Management • PR Creations Knowledge/Skills: • SAP • BMC Remedy • SharePoint • MS Office

Oversee office operations for international medical company that is expanding into the North American market responsible for all front office and back office activities. •Defined and implemented inventory receiving and monthly counts to improve inventory accuracy by 10% •Successfully managed an FDA Audit without any findings identified •Implemented QuickBooks to manage intra-company and customer processes while preparing to launch QAD •Developed and executed processes for Quality Assurance on handling customer complaints to align with corporate policies and guidelinesKnowledge/Skills: •Customer Service •Shipping and Receiving •Inventory Management •FDA Complaint Corrdination •Billing •MS Office Products •QuickBooks Pro •ACT

*Performed daily operations activates *Closeout daily business sales *Customer service rep for Player Development Program*Supervisor of cart staff*Update members financial records

*Coordinator of special events during half time *Managed existing accounts to extend service offerings*Performed various sales techniques to generate ticket sales *Updated sales record client information to maintain data accuracy

Bachelor'S Degree

Activities and Societies: Sigma CHI Fraternity

Bachelor Of Science, Hospitality Management

Activities and Societies: Sigma Chi - Active Alumni