David Trammell Email & Phone Number

Dallas–Fort Worth Metroplex, Texas, United States

I serve as the Director of IT Service Delivery for one of our largest clients, Texas Instruments. I oversee a team of 150 resources, including four direct managers within the ITOPS organization. We manage the Dallas Data Centers, Desktop Support Services, Network L2/L3, Cable team, Server Support - Windows/UNIX/Solaris/RHEL/DBA's, conference room, print.

Dallas/Fort Worth Area

I serve as a Senior Field Service Manager of IT Operations Service Delivery for one of our largest clients, Texas Instruments. I provide leadership to a 100-member team, constituting mainly in the ITOPS environment. My responsibilities include managing various critical areas such as US Deskside Support, Clean Room, Executive Support, AV, Enterprise Print.

Dallas/Fort Worth Area

• Managing the Global Asset Management Team, Cherwell Team, SharePoint Team, Project Managers, and Level 3 IT Support Teams for Texas Instruments
• Identified application support gaps and implemented a cross-training matrix, effectively closing these gaps, and enhancing team capabilities.
• Led the identification and transition of lower-level tasks overseas, allowing the GAM Admin Team to focus on optimizing current processes and efficiencies.
• Contributed to the design, development, and implementation of the new ITSM Tool, Cherwell, integrating ticketing system, change management, and asset management functions for enhanced operational efficiency.

Dallas/Fort Worth Area

• Team Lead For The Global Asset Management Team:
• Implemented ticket handling guidelines resulting in an impressive 82% reduction in the GAM Team’s ticket backlog, enhancing team efficiency and responsiveness.
• Provided training and oversight for the seamless transition of Global Asset Management Admin tasks to the GAM India Team, ensuring a smooth transfer of responsibilities.
• Maintained monthly Customer Satisfaction Rate above 98% for GAM Teams, reflecting a commitment to exceptional service and client relationships.
• Developed and built the SharePoint Workflow for the current Contract Renewal Database, still used today, database contains over 750 contract renewals. Responsibilities Include:
• Software and Hardware Contract Renewals

• Oversee office operations for international medical company that is expanding into the North American market responsible for all front office and back office activities.
• Defined and implemented inventory receiving and monthly counts to improve inventory accuracy by 10%
• Successfully managed an FDA Audit without any findings identified
• Implemented QuickBooks to manage intra-company and customer processes while preparing to launch QAD
• Developed and executed processes for Quality Assurance on handling customer complaints to align with corporate policies and guidelinesKnowledge/Skills:
• Customer Service

*Performed daily operations activates *Closeout daily business sales *Customer service rep for Player Development Program*Supervisor of cart staff*Update members financial records

*Coordinator of special events during half time *Managed existing accounts to extend service offerings*Performed various sales techniques to generate ticket sales *Updated sales record client information to maintain data accuracy

Bachelor'S Degree

Activities and Societies: Sigma CHI Fraternity

Bachelor Of Science, Hospitality Management

Activities and Societies: Sigma Chi - Active Alumni