David Tsolak Email & Phone Number

As an Application Support Manager, I initiated collaboration and drove excellence within a team of over 50 professionals, spanning L2 and L3 Support, Microsoft experts, Developers, Quality Assurance specialists, and leadership. My primary focus revolved around swiftly identifying and resolving issues, including bugs and product-related challenges, which led to the successful implementation of over 35 releases in two years.My responsibilities extended beyond issue resolution. I facilitated change requests for bug fixes, recognized opportunities for new features, and played a vital role in creating product backlog items. This approach ensured fulfillment of our product team's requirements.One of my significant contributions involved leading triage sessions with developers and users. These sessions were instrumental in promptly achieving resolutions or outlining the necessary steps for issue resolution through subsequent releases. Spearheading these sessions on a monthly basis resulted in the successful resolution of hundreds of problem tickets, DevOps PBIs, and bugs.Furthermore, I undertook the responsibility of managing support for a total of four production instances and 36 development instances. This comprehensive oversight aimed to pioneer excellence in our delivery techniques, ensuring our products always met the highest standards of quality and reliability.Throughout my career as an Application Support Manager, I've demonstrated an unwavering commitment to fostering teamwork, resolving issues, and providing steadfast support. I take immense pride in driving positive contributions to our project successes and ensuring the satisfaction of our stakeholders.

United States

In my role as a Microsoft Dynamics 365 Consultant at HCLTech, I've had the privilege of developing transformative projects for global enterprises. With a deep understanding of Dynamics 365's capabilities and a passion for delivering innovative solutions, I've collaborated with cross-functional teams to streamline business processes, enhance customer experiences, and drive growth.My responsibilities encompass designing and implementing tailored CRM solutions using Microsoft Dynamics 365. This involves optimizing sales and marketing operations, improving customer service, and enhancing financial management.I've also had the opportunity to lead teams and engage directly with clients to understand their unique requirements and pain points. My focus is on translating these client needs into effective and measurable solutions.In addition to my technical expertise, I leverage my project management skills to ensure successful project outcomes and, most importantly, client satisfaction.I am unwavering in my commitment to ongoing learning and staying on the cutting edge of technology trends. My dedication is to empower organizations in realizing the full potential of Dynamics 365 to meet their business objectives and secure a competitive advantage.

Minneapolis, Minnesota, United States

At The Software Guild, I completed a comprehensive, full-time apprenticeship program geared towards producing proficient full-stack software developers in C#/.NET and Java. During this period, I took on several significant projects:I crafted an ordering program tailored for a flooring company, harnessing the power of C#. This program allowed for seamless user input, enabling the creation, retrieval, updating, and deletion of orders.Additionally, I designed a web-based vending machine program that harnessed over 3 programming languages including HTML, CSS, and JavaScript to ensure optimal functionality, complemented by JQuery for Web API implementation.I also honed my skills in developing ASP.NET MVC web applications that leveraged SQL Server Databases and employed at least 10 stored procedures to efficiently manipulate data. My proficiency in these demonstrated competency throughout the development of various full-stack web applications.Furthermore, I collaborated on projects using Github, ensuring streamlined teamwork and efficient project management.

Greater Minneapolis-St. Paul Area

Promoted to Senior Retail Consultant with Operational directives after five months as Retail Consultant. Trained and motivated sales team on the sales floor while handling cash and managing store as needed. Met the needs of customers by preparing service package based on qualifying questions. Coordinated technical and mechanical issues and coordinate with technicians to offer immediate solutions or provide next-steps for customers. Catalogued store inventory and floor plan as directed.

Eau Claire, Wisconsin Area

Prospected potential clients to provide insurance protection against injury, illness, and other instances. Qualified businesses and educated employees on opportunities for protection. Created a book of business with intent to grow as a professional and as an insurance consultant. Presented to potential clients and informed current clients on their product and usability of their coverage.

Eau Claire, Wisconsin Area

Engaged with children and adolescents, ranging in age from 8 to 14, to provide comprehensive academic support. Delivered tailored tutoring sessions encompassing a wide spectrum of subjects, including diverse branches of science, mathematics, writing, and social studies, fostering their academic growth and instilling a passion for learning.