David V. Email & Phone Number

North Carolina, United States

Conshohocken, Pa, Us

Nurture stakeholder relationships in order to develop, prioritize and execute strategic roadmaps for Cencora’s primary Salesforce Service Cloud offeringResponsible for cross-functional leadership of Product, Engineering, and PMO staff in order to define, estimate and deliver business-aligned strategic roadmap items and innovations (GenAI, CCaaS, etc.)Provide leadership to product operations staff, ensuring proper resource allocation and optimization across the portfolio ensuring projects are being delivered on time and within budget/scope

Coordinate with group organizers to host happy hours and speaking events.Manage and grow online presence to increase membership, event quality and attendance. Negotiate with venues, vendors and speakers to support/host events.

Reston, Virginia, Us

Collaborate extensively with senior leadership, clients and vendors to develop, prioritize and execute strategic roadmaps for Neustar’s primary Salesforce offering to enhance customer experience and functionalityResponsible for documenting requirements, acceptance criteria, business value, risks and business sign-off. Includes writing process maps and creating JIRA stories to ensure a smooth transition to engineering teamsMeasure customer satisfaction by creating surveys and holding focus groups with clients to identify pain points. Implementing process and technology improvements to increase satisfaction

Reston, Virginia, Us

Responsible for leadership of project analyst team, measuring team performance and building presentations for internal and onsite client quarterly business reviews to highlight progress, risks and improvement areasSalesforce subject matter expert for Salesforce service cloud, participated in strategic roadmap planning for customer operations area by providing key operational and process insights that would increase efficiencyCultivate strong strategic relationships with client leadership teams during pre and post sales cycle to ensure revenue targets are attained and client satisfaction is exceeded

Reston, Virginia, Us

Interact with clients to document project scope and risks, act as primary project contact ensuring successful delivery with attention to qualityFacilitate order error resolution by working with the client, vendor and/or technical teams to quickly resolve any issues and effectively keep the project timeline on trackResponsible for reporting project metrics to leadership and clients, work closely with leadership to implement mitigation and improvement plans based on internal measurements and client feedback

Responsible for all strategic and operational facets of the business including legal, financial and operations. Diagnose and repair all hardware, software and network issues in a timely fashionProvide consultation and training services to residential and commercial clientsManage and report company financial dataManage external professional services relationships to ensure the company is operating within federal and local laws.Provide consultation and training services to clients.

New York, New York, Us

Primary contact for tier 2 technical support and installation teams to report VOIP service and quality issues. Effectively use troubleshooting processes to identify and then correct hardware, signal or configuration issuesResponsible for configuration of VOIP equipment and coordination of on-site testing with the installation team, ensuring a smooth onboarding process for the client with minimal impact to business operationsCollaborate with leadership and engineering teams to review trends, work cross-functionally to implement network and hardware improvement plans based on recurring themes

Stamford, Connecticut, Us

Interface with commercial clients who were reporting issues with their broadband service, provided empathetic engagement while troubleshooting signal, hardware and configuration in order to quickly resolve the issueEstablish rapport with commercial clients in order to identify potential leads, created new opportunities and worked with account managers to facilitate upgrades and expansion of service to existing clientsCollaborate with onsite technicians to complete broadband, VOIP and managed service installations in a timely manner. Complete hardware configurations and provide testing validation support to ensure a successful installation