David V. Email & Phone Number

North Carolina, United States

Conshohocken, PA, US

Nurture stakeholder relationships in order to develop, prioritize and execute strategic roadmaps for Cencora’s primary Salesforce Service Cloud offeringResponsible for cross-functional leadership of Product, Engineering, and PMO staff in order to define, estimate and deliver business-aligned strategic roadmap items and innovations (GenAI, CCaaS.

Coordinate with group organizers to host happy hours and speaking events.Manage and grow online presence to increase membership, event quality and attendance. Negotiate with venues, vendors and speakers to support/host events.

Reston, Virginia, US

Collaborate extensively with senior leadership, clients and vendors to develop, prioritize and execute strategic roadmaps for Neustar’s primary Salesforce offering to enhance customer experience and functionalityResponsible for documenting requirements, acceptance criteria, business value, risks and business sign-off. Includes writing process maps and.

Reston, Virginia, US

Responsible for leadership of project analyst team, measuring team performance and building presentations for internal and onsite client quarterly business reviews to highlight progress, risks and improvement areasSalesforce subject matter expert for Salesforce service cloud, participated in strategic roadmap planning for customer operations area by.

Reston, Virginia, US

Interact with clients to document project scope and risks, act as primary project contact ensuring successful delivery with attention to qualityFacilitate order error resolution by working with the client, vendor and/or technical teams to quickly resolve any issues and effectively keep the project timeline on trackResponsible for reporting project metrics.

Responsible for all strategic and operational facets of the business including legal, financial and operations. Diagnose and repair all hardware, software and network issues in a timely fashionProvide consultation and training services to residential and commercial clientsManage and report company financial dataManage external professional services.

New York, New York, US

Primary contact for tier 2 technical support and installation teams to report VOIP service and quality issues. Effectively use troubleshooting processes to identify and then correct hardware, signal or configuration issuesResponsible for configuration of VOIP equipment and coordination of on-site testing with the installation team, ensuring a smooth.

Stamford, Connecticut, US

Interface with commercial clients who were reporting issues with their broadband service, provided empathetic engagement while troubleshooting signal, hardware and configuration in order to quickly resolve the issueEstablish rapport with commercial clients in order to identify potential leads, created new opportunities and worked with account managers to.