Manage 300+ AccountsMeet with C-Level Executives to Discuss Business Needs and Solutions Visit Current Clients Regularly to Ensure They Are Satisfied With Their Current Hardware/Software Generate Income by Keeping Clients Invested in MBSBuild Sales Through Clients Needs and new BusinessHave Knowledge of The Latest Advertising and Marketing TrendsHave Proficiency With Numbers, Budget and Time ManagementHave the Ability to Present Ideas, Negotiate and Problem SolveStay Up to Date on the Newest Hardware and Software of Our Industry

• Provide the most professional customer service possible.• Use the Epicor CRM to keep all accounts and transactions well documented.• Create and tend to customer and dealer accounts.• Create sales orders for service or warranty on our products. • Prioritize customer service team’s work to meet all deadlines. • Work closely with the Sales department to ensure order accuracy. • Ensure orders are correct and shipping on time.• Make any order changes that may need to be made to satisfy the customer’s order. • Deal with any issues or complaints our customers may have in a quick and professional manner. • Answer all calls and emails dealing directly with service or warranty issues within the USA.• Evaluate whether or not product is covered under warranty. • Calculate estimates for product sales, service or upgrades. • Work with customers and dealers to come up with the most beneficial solutions or plan of action for both parties.• Interview and choose potential employees that I feel would be most successful and efficient at the open positions.• Create lasting positive relationships with customers to ensure comfort and reliability dealing with our company.

• Assemble simple to advanced elegant custom light fixtures properly and efficiently.• Interview and choose potential employees that I felt would be most successful and efficient.• Direct and supervise the assembling work.• Keep documentation of lights completed and ready to be shipped or picked up. • Keep track of inventory and make sure all needed parts are available or on a list to be ordered.• Cooperate and relay with production manager to ensure the proper assortment of orders.• Work with the metal fabrication department when needed or asked.• Inspect finished products for any deficiencies.• Periodically checked the product quality and recommended changes in the design or assembly process. • Provide a policy framework to maintain the records system. • Ensure compliance of rules, regulations and safety standards• Help solve the problems that affected the service, efficiency, and productivity of the assembly team• Analyze the skills of the workers to develop appropriate solutions

• Set up register, tables, and prepare all food products before opening.• Manage phone and walk-in orders making sure all food is prepared on time and correctly.• Keep all employees on task and displaying proper customer service at all times.• Clean up and prepare deposits for pick up. • Supervise entire staff and assign them their duties. • Ensure cleanliness and hygienic atmosphere in the restaurant. • Inquire from the customers over the quality of foods and ensure that they are served as per their choice.

• Took a last place in sales store to a first place store after taking Asst. Manager position. • Interview and train new employees.• Make work schedules staying within the weekly hour limits allotted. • Prep the store for opening by setting up all the registers and making sure everything is in its proper place.• Receive and quickly organize large shipments of product.• Keep a clean and well organized stockroom for easy access to all products.• Use excellent customer service to motivate customers to make purchases.• Make sure all products are stocked and visually represented. • Add up all hours in payroll and distribute paychecks.• Close the store, restocking all products and preparing deposits for pick-up.• Act as store manager when asked or needed to.• Efficient in creating a store culture, maintaining service standards • Encouraged all the team members to share personal ideas and suggestions to promote ownership and improvement in the work environment.• Helped the employees develop skills to their fullest potential.• Provided store leadership, answered customer questions, approved register transactions requiring Management Approval, and resolved customer service dissatisfaction issues.