I am available for the position of Director - Workforce Planning or Virtual Roster Expert for Casinos, I can also quickly learn any software product and do Software Implementation / Consulting. I can relocate to another country, does not have to be Australia.

Contracting with UKG (Kronos) for Virtual Roster Implementation and Configuration including STAR Casinos Australia, Crown Casinos Australia, Solaire Casino Manila, Okada Casino Manila and Inspire Integrated Resort South Korea.

Virtual Roster Specialist with several projects including building Centralised Scheduling Team for Resort Operations, Review Software configuration and implement improvements, Roll out Automated Leave processing using VR ESS / MSS modules.Also involved in Vendor meetings for all issues and projects for SCL.

Senior Manager of the Workforce Planning department at NagaWorld Casino, Phnom Penh since April 2016.Tasked with mentoring and providing guidance as Senior Manager to Workforce Planning Team of 30+ Employees, delivering quality Rostering services to all departments of NagaWorld, consisting of 8000+ Employees across two properties Naga1 and 2.Required to improve the Rostering and Change Control process for NagaWorld to ensure smooth business process for all gaming and non gaming departments allowing for optimisation and profitability.Formerly a dedicated and hard working IT consultant, who over 20 years, has successfully implemented and configured software programs and training to clients around the world in different industries.Worked in the Client-Server Software Solutions market since February 1995 with duties ranging from Implementation to Acting Region Manager, Senior Product Specialist, Senior Technical Consultant, Quality Assurance, Account Management, Support, Testing and Tutoring / Training, Pre and Post Sales Consulting.Specialties: Mentoring and LeadershipProcess and user guide documentation.Biometric device operation.Client facing training and demonstrationDatabase administration experience in SQL Server 2000/2005/2008 Technical documentation planning, development and review

Software Application Design User guide Creation (doc & web)Implementation / ConfigurationProject ManagementDevelopment Team Leader

Quality Assurance Testing of Software Development products. Implementation and support of Software to clients throughout Australia.

Technical consultant in projects to implement and upgrade Virtual Roster;Review Labour Law Agreements and create Payment Rules for Payroll component of software.Manage Client base in Macau and co-ordinate support required.Project Manage ongoing implementations at client sites.Attend Bi-weekly Project and Support meetings at each client.Manage Support staff.Travel to Australia, Singapore, USA, Canada and Macau to Install \ Upgrade \ Configure Virtual Roster at client sites and offer initial and \ or extensive Technical Administration Training.Remote dial in support and configuration changes performed from Office.Testing new versions for bug fixes and enhancements before rollout.Assisting Developers with replication of customer reported problems.Assisting Client IT departments with Technical Application of Virtual Roster at a database level.

Technical consultant in projects to implement and upgrade DataWorks Traveled throughout Australia to personally install \ upgrade DataWorks at client sites and offer initial and / or extensive Technical Administration Training.Remote dial in upgrades performed from Office.Testing new versions for bug fixes and enhancements before rollout.Active Directory (LDAP) configuration for user transfer into DataWorksReporting Tools including Crystal for Standard Reporting Suite within DataWorks.Second level customer support. Responsible for assisting other Technical Services staff with installation of products.Assisting Developers with replication of customer reported problems.

Developed and maintained company Website.Functional Testing and Review of software applications for possible use in teaching sessions.Operation of software applications used in teaching sessions.IT Administration, Including, hardware / software purchasing, network setup and data management.

Lead technical consultant in projects to implement Aurion (An HR / Payroll Software package). Performing Installation of the software package, assisting in configuring back end database and Training staff in the use of the software package and also system maintenance.Lead technical consultant in projects to implement Qualiparc (Finance and Asset Management). Performing Installation of the software package, working along side client staff to configure front end and assisting in configuring back end database and Training staff in the use of the software package and also system maintenance.Traveled throughout Australia and Asia Pacific to personally install these Client-Server Software Solutions at client sites and offer initial and / or extensive Technical Administration training.Work with Database Administrators at the client site to create and configure back end databases for the purchased Application.Pre-Sales demonstrations of Software Solutions and provided Technical Specification advice.Creation of documentation of User Guide and Training Courses of Software Solutions for clients and developers.Second level post sales customer support and management of Technical Support reporting system.Responsible for assisting other Professional Services staff with installation of products.Testing Product for flaws and bugs.Assisting Developers with replication of customer reported problems.