Charged with the leasing and maintenance of 17 properties with over one million square feet of office, retail and warehouse space in the Coastal Bend area including Robstown, Beeville and Portland. Daily responsibilities include management of the office staff and maintenance team with weekly meetings, task list and following up on projects and work orders. Accountable for writing budgets for each property, tracking expenses on R&M items and Capital Projects and monthly review of the P&L statements for each account.

Responsibilities include the successful launch of a newly renovated facility in Anchorage Alaska. Began in a project manager capacity coordinating the final construction stages before moving into a General Manager roll and opening the new business. Duties included writing a budget for the business, creating a business plan, procurement of all equipment and supplies and coordinating the opening with media relations and the community. Current focus is on renting space, networking, stabilizing operating cost from launch and daily overall operations. Additional responsibilities include HR, AP’s and AR’s and IT troubleshooting with clientele.

Drives the financial performance of Digital E-Commerce by ensuring sales and profit goals are met with plans to hire, train and correct any deficiencies. Responsible for overall presentation of the programs to the public through properly executed processes. Models and provides guidance to hourly associates on proper customer service techniques to address customer needs, complaints and issues are resolved quickly within the company guidelines and standards.

Work in cooperation with the Unions in Alaska delivering benefits to members, enrolling new members in programs and servicing existing clients. Licensed in the State of Alaska as an Insurance Producer for Life and Health Coverage Interviewed, hired and trained agents to keep the office staff at full need Regular career meetings with staff

Directs business operations, overseeing sales/marketing strategies that reach target customers, maximize sales growth, and achieve customer satisfaction. Establishes and implements fast-paced operating cadence driving efficiency and profitability. Lowered labor cost 20% while increasing sales 10% through process reengineering. Responsible for catering events and restaurant operations including all aspects of contract management, event bookings, financial management, public relations, client relations, and human resources. Reduced food expense 20% by evaluating inventory costs then working closely with the Executive Chef to renovate customer pleasing recipes/menus with more cost-effective ingredients without compromising on quality Implemented product and sales training with a focus on customer service as well an integrated performance-based incentive program driving increased sales revenue  Grew new business through strong relationship building and community networking strategies Proposed and coordinated live music at the Muse Café, increasing entertainment revenue nearly 48%

Managed strategy, business development and daily operations of four locations in the interior Alaska for the safe transportation of over 5,000 children to and from school each day. Developed and implemented a strategic business plan and tactics that addressed enterprise-wide issues. Actively oversaw financial governance from contract management with the Fairbanks North Star Borough School District to monthly reconciliation and reporting ensuring company profitability. Led all people and performance programs including human resources, organizational development, and collective bargaining.  Defined and promoted a shared vision that inspired staff to adopt new processes/practices  Implemented a safety and service-based culture dramatically increasing employee morale and retention Created and implemented OSAH training programs ensuring 100% staff attendance annually  Delivered regular report to CEO, sharing improvements, results, opportunities and forecasts

Directed business operations for a multi-use sports facility and ice rink. Managed all aspects of contract management, events bookings and business processes with responsibility for sales, marketing, fiscal management, operations, inventory control, human resources, services, and food and beverage. Led management team and staff in the implementation of a customer-centric culture across all aspects of business operations. Created and implemented strategies and improvement processes/programs growing revenue and profits.  Built events strategy increasing new business 46% within a 6-month period and culminating in a $60K improvement in catering revenue  Won the $150K/YR Chamber of Commerce events contract, taking the business away from a competitor Reduced facility costs 30% by switching to local vendors and saving freight cost, converting fuel burners from oil to less expensive natural gas, and cross-training staff to slash labor cost while maintaining service levels Renegotiated food and beverage contracts boosting F&B revenue nearly 50% over a three-year period  Structured and monitored a $2M annual budget with P&L responsibility as well as monthly reporting to Fairbanks North Star Borough and corporate headquarters.  Developed and trained all staff annually through a certified OSHA compliance training program

Led a professional catering and restaurant staff with full budget and P&L performance responsibility. Refocused employees through weekly meetings, coachable moments, incentive programs, performance reviews, and customer satisfaction surveys resulting in an increase in staff morale, engagement, and performance. Managed daily bookings, event planning, and vendor relationship management. Developed and executed a new business strategy effectively growing catering revenue 30% Introduced standardized operating procedures including analyzing and improving food and labor cost  Built brand awareness driving dynamic revenue growth through community networking  Recruited, trained and mentored customer-focused staff resulting in increased customer service and retention ratings