David Wendt Email & Phone Number

Austin, Texas, United States

Leading operations teams responsible for Global Fraud Investigations. Teams specialize in Payments Fraud, Account Take Over Fraud, High-Risk New Account registration, and existing Seller Risk Management. Partnering with Risk and Trust leadership in the formation and evaluation of new and existing policies, procedures, and analytical rule sets utilized in the creation of fraud strategies.

Austin, Texas Area

Led North American operations responsible for the creation, launch, and stabilization of contact center teams for eBay's new payment processing platform. Managed selection of initial teams and the associated supervisory and support teams. Established new policies, procedures, and key performance indicators utilized by the new teams. Partnered with other organizations in creating regulatory and compliance controls. Efforts undertaken were replicated as the Payments program was launched in other global regions.

Austin, Texas Area

Led global operations responsible for Fraud Prevention, Fraud Investigations, Consumer Care Escalations, Small/Medium Business Care Escalations, Consumer Credit Reporting, Process Quality Auditing, and Consumer, Small/Medium Business, Large Institution and Public Order Audit. Teams utilized multiple contact strategies to engage with Customers: Phone, Chat, Email, and Text/SMS.Manage responses to high profile escalations received via multiple sources such as internal executives, social media, state Attorneys General, Better Business Bureau, banking partners, FDIC, and CFPB.Additionally responsible for leading a project to create and deploy an entire call center support structure for a large Commercial Operations team.Teams located in the United States, Panama, Romania, Canada, and the Philippines.

Austin, Texas Area

Responsible managing a team of US based Fraud Investigators. Overseeing day to day operations as well as coaching, counseling, and career development. Assisting team members with complex investigations and providing direction on escalated issues.

Georgetown, Texas

Responsible supervising a team of Patrol Operations Deputy Sheriff's. Overseeing day to day operations, managing critical incidents, overseeing multi-agency incident responses, as well as individual coaching, counseling, and career development. Police Academy and Standardized Field Sobriety Testing Instructor. Certified Drug Recognition Expert: identifying non-alcohol impaired drivers.Additionally served on the Criminal Intelligence Unit specializing in Gangs, Juveniles, Career and Sex Offenders. Certified Expert Witness for Criminal Gangs.

Denton, Texas

Served as a Patrol Operations Police Officer. Specialties included Community Oriented Policing, Crime Scene Investigations, Domestic Violence Intervention, and Impaired Driving by all means.