David Whitmarsh Email & Phone Number

Hopkinton, MA

Piloted quality control program in customer support group Responsible for helping shape the program Responsible for creating and filling out call quality scorecards Worked hand in hand with management redefining roles and processes

Hopkinton, MA

• Offered full time position.
• Open new break fix cases and assist customers on allocating resources for existing cases
• Field phone calls and provide assistance to both end customers and internal resources
• Worked with all product groups within EMC, including all hardware and software products, as well as VCE and RSA
• Off phone duties including manually fixing and routing improperly created cases and dispatching field tasks to areas out of scope for the dispatch team.

Hopkinton, MA

• Contract position.
• Open new break fix cases and assist customers on allocating resources for existing cases
• Field phone calls and provide assistance to both end customers and internal resources
• Worked with all product groups within EMC, including all hardware and software products, as well as VCE and RSA
• Off phone duties including manually fixing and routing improperly created cases and dispatching field tasks to areas out of scope for the dispatch team.

Hopkinton, MA

• Worked Night Grill position at EMC in Hopkinton
• Assist with preparation and serving of lunch and dinner in a front of house customer facing environment
• Run point of sale system
• Responsible for working without supervision to single handedly serve dinner
• Responsible for depositing money into safe and locking up premises at end of night