Logistics Operations
Current• Work with customers in the Food Industry to ensure the safety of their product to be picked up/delivered and maintained at the proper temperature throughout transit.• Negotiate rates, establish service expectations with carriers for brokerage services, and verify carrier qualifications in regards to insurance, operating authority and credit, effectively source truckload capacity• Negotiate fair market prices to carrier companies and customers in order to gain margin.• Prepared quotes using forecasting tools based on industry trends.• Schedule all pickup and delivery appointments to ensure a customer needs are met, optimization plan is followed so carrier can meet expectations for both pickup and delivery• Build carrier bases on an account specific basis based on lane preference, back-haul opportunities, etc.• Dispatch trucks, send rate confirmations, build loads and post them out on load boards for coverage, maintain excellent customer service, provide load status updates for customers, get truckload requests from new and existing customers• Manage a high volume of incoming calls and respond appropriately to carriers and customers emails• Make decisions regarding coverage for breakdowns and delays• Willingness to work additional hours to cover vacations and on calls once every five days as well as flexibility to cross train for multiple positions