David Williamson Email & Phone Number

United States

New York, Connecticut, New Jersey.

1 Service and maintain Core Health and Fitness products at customer locations in assigned region and ensure repairs are carried out following company policies.2 Ensure customer satisfaction by delivering quality and courteous support in a timely manner.3 Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures.4 Identifies and analyzes product/equipment failure trends throughout the product life cycle, along with sources of customer dissatisfaction, to determine root cause and then takes corrective actions to ensure customer brand loyalty.5 Reviews customer maintenance schedules/procedures and recommends adjustments when appropriate to improve product uptime and overall customer satisfaction.6 Offer Core Health and Fitness Preventative Maintenance, Paid Service and Extended Warranty Product to customer throughout day to day activity7 Communicates information regarding product performance and relays field feedback to Director of Services.8 Maintain recommended part stock through weekly cycle counts, inventory replacement requests, and timely paperwork processing. Return parts with proper documentation. Take all necessary precautions to safeguard company parts inventory, tools, and equipment.9 Perform installation management for all new equipment at new and existing customer locations. 10 Train and/or provide support to less experienced technicians in territory.11 Maintain company vehicle and inventory.

Greater New York City Area

*Provide field service technical support to residential/commercial customers within the NYC and CT. metro area.*Field technical support on a wide array of Fitness Cardio and strength equipment: Stairmaster, schwinn, Cybex, Lifefitness, Freemotion, Stages, True, Landice.*lias with Manufacturers customer support for dealers re: advance troubleshooting parts ordering etc.

Nyc & Outer Borough'S

*Provide field service break/fix support within NYC territory for Residential and commercial cardio and strength fitness equipment.*Supported Lifefitness, Hammer strength, Cybex, ICG, and SciFit product brands.*Full certifacation on all products supported.*Management of $8K parts inventory and company vehicle.*Management of $1.5k corporate credit card expenses.*Managed administrative reports/records supporting Field service request visits.*Maintain product viability via Software and hardware upgrades and interact with Engineer's on product quality.*Manage and maintain a remote field service office and parts storage facility.*Contribute yearly to Company fiscal revenue and profit goals via Service contracts, time & materials utilized.*Training of newly hired technicians.

*Certified as a H.P. retail photo center installer.*Field set-up and connectivity of a point of sale photo development system.*Maintained company laptop, tools, and install software.*Trained end-user on maintenance, usage and management of the RPC systems.*Configure various setup footprints and site validation.*Responsible for quality product output.

New York, New York

*Facilitated the support of a major account at two locations.*Maintained a parts inventory at both client locations.*Demonstrated ability to provide unsupervised break/fix support on Toshiba copiers, H.P. printers, OKI and Muratec faxes.*Coordinated equipment population upgrades and network connectivity.*Supervision of two support staff.

*Supervised the safety of all aquatic participants.*Managed swim instruction program.*Assist management with implementation of aquatic policy and procedures.*Executed first responder emergency lifesaving procedures as required.

Staten Island, Ny

*Maintained company vehicle and part inventories.*Certified on various Sharp copier and Brother fax equipment.*Expanded service contract and customer account revenues by 10%.*Performed field service repair on Toshiba, Sharp, Brother H.P. and Mita equipment.

Flushing, Ny

*Conducted sales of various Cell phone and Beeper communication products.*Maintained and serviced product inventory.*Responsible for opening business to public occasionally.

Rockville, Md

*Achieved certifications on various Minolta copiers.*Field service repair within assigned territory.*Maintain company vehicle, tools, and part inventory.

Education record

Diploma, General Academics

Certificate, Electronic Technology